Questions & Answers

Name: HP - 27" Touch-Screen All-in-One with Adjustable Height - AMD Ryzen 7 - 16GB Memory - 1TB SSD - Jet Black
Brand: HP
SKU: 6538896
Price: 849.99 USD
Availability: InStock
Rating: 4.7 (1272 reviews)

HP - 27" Touch-Screen All-in-One with Adjustable Height - AMD Ryzen 7 - 16GB Memory - 1TB SSD - Jet Black

Model:: 27-cr0054/7G9S2AA#ABA; |
SKU:: 6538896

User rating, 4.7 out of 5 stars with 1272 reviews.

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QuestionIf I don’t renew the ms 365 subscription what office software is included?
Asked 9 months ago by Mike.
- Answer Hi Mike! No office software is included, but you have a couple of free online options including Microsoft Online for free access to Word and Excel, with minimal features. Go to Office.com Sign in with a Microsoft account (or create one for free). Click on Word, Excel, or any other app to start using it online.
  Answered 9 months ago by HP Team
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QuestionHow do I connect to Outlook for email?
Asked 1 year ago by Betty.
- Answer Hi there, Betty! Thanks for the question on the HP 27" Touch-Screen All-in-One (27-cr0054). To use Outlook with this device, you can get access via Microsoft 365, or online by web browser for free. For help with this, don't hesitate to reach out to HP Support or your Best Buy Geek Squad!
  Answered 1 year ago by HP Team
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QuestionDoes the keyboard and mouse come with a card to hook up as wireless
Asked 1 year ago by Anonymous.
- Answer Thank you for your question about this HP touchscreen desktop computer! Yes, it comes with the dongle for the keyboard and the mouse.
  Answered 1 year ago by HP Team
  Answer this question
QuestionCan you use this to play computer games?
Asked 1 year ago by Lp.
- Answer Thank you for your question! It will depend on what kind of games you would like to play and what their system requirements are and if this PC meets those requirements, you can check a games system requirements on the publisher's website.
  Answered 1 year ago by HP Team
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Questionhow do you store music on this unit?
Asked 1 year ago by reddog.
- Answer Thank you for your question on this HP touchscreen desktop! You store music by either downloading it and saving it or have your music program download and save it to the computer.
  Answered 1 year ago by HP Team
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QuestionCan I pay to have it installed?
Asked 1 year ago by Kev.
- Answer Kev, thank you for your interest in this HP desktop! Yes, you can have someone in Geek Squad set this up in your home or your office. See a Best Buy associate for details.
  Answered 1 year ago by HP Team
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QuestionCan you disable the touchscreen on this device?
Asked 1 year ago by Wishram.
- Answer Thank you for the question. Yes, you can disable the touch screen on the 27-cr0054 by using the Device Manager>Human Interface Devices, selecting touch screen, and clicking "disable".
  Answered 1 year ago by HP Team
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QuestionWill the IT Experts at Best Buy's Geek Squad assist with setting up and transferring everything from my old HP Intel old to the new HP 27? Have to know before I purchase.
Asked 1 year ago by Anonymous.
- Answer Yes, but I worked it out myself
  Answered 1 year ago by MarkS
  Answer this question
QuestionIs everything in ti box I would need to key come home and hook up
Asked 1 year ago by Anonymous.
- Answer Yes, this All-in-One Computer does come with everything needed which includes a mouse and keyboard.
  Answered 1 year ago by HP Team
  Answer this question
QuestionJust took this out of the box and the wireless mouse and keyboard have new batteries and are “on” and neither are working.
Asked 1 year ago by Notworkingoutoftheboxpleasehelp.
- Answer Apologies for what you're experiencing. The wireless mouse and keyboard work with a unifying receiver that is connected to the USB Type-A port. Did you connect it? If you have done so and it's still not working, please reach out to Support.HP.com or call 800-474-6836 for assistance.
  Answered 1 year ago by HP Team
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QuestionDoes the all in one desktop has a built-in camera?
Asked 2 years ago by Mike.
- Answer Hi Mike. Thank you for your question. This HP All-in-One Desktop PC will come with a built-in HP True Vision 1080p FHD IR tilt privacy camera with temporal noise reduction and integrated dual array digital microphones.
  Answered 2 years ago by HP Team
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QuestionWhich pens for the touchscreen are compatible with this PC.
Asked 2 years ago by Jeri.
- Answer Thank you for the question. The 27-cr0054 is compatible with MPP (Microsoft Pen Protocol) pens/styli.
  Answered 2 years ago by HP Team
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QuestionIs there a place for USB plug for wireless headphones?
Asked 2 years ago by Anonymous.
- Answer Hi there. Thank you for your question! This HP All-in-One PC will feature one USB Type-C® 5Gbps signaling rate port, two USB Type-A 5Gbps signaling rate ports, and two USB 2.0 Type-A ports for connecting USB accessories and peripherals.
  Answered 2 years ago by HP Team
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QuestionIs this wi-fi 6 or wi-fi 5?
Asked 2 years ago by Jimm.
- Answer Thank you for the question. The HP 27-cr0054 has Wi-Fi 6.
  Answered 2 years ago by HP Team
  Answer this question
QuestionWhat size powder cord does take I lost my power cord
Asked 2 years ago by Pookie.
- Answer Hello. Thanks for your question. The part number for the AC adapter for this HP all in one computer is N55132-001. The power cord is part number L19367-001.
  Answered 2 years ago by HP Team
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QuestionCan this be upgraded to 4T storage?
Asked 2 years ago by Rocky.
- Answer Thank you for the question. Yes, you can upgrade SSD to 4 TB. We recommend that upgrades be performed by professional technicians.
  Answered 2 years ago by HP Team
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QuestionMy husband sings nd has sound tracks on my old computer. Will I be able to burn his sound tracks with this computer. If not, what can I purchase in order to burn cds?
Asked 1 day ago by Dianne.
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QuestionWhere is the camera
Asked 2 days ago by Anonymous.
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QuestionDoes this include Microsoft Office?
Asked 2 days ago by bt1082.
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Questiondoes it have a built in mic
Asked 3 days ago by SteveO.
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Showing 41-60 of 248 questions

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Questions & Answers

HP - 27" Touch-Screen All-in-One with Adjustable Height - AMD Ryzen 7 - 16GB Memory - 1TB SSD - Jet Black

Q: QuestionIf I don’t renew the ms 365 subscription what office software is included?

Q: QuestionHow do I connect to Outlook for email?

Q: QuestionDoes the keyboard and mouse come with a card to hook up as wireless

Q: QuestionCan you use this to play computer games?

Q: Questionhow do you store music on this unit?

Q: QuestionCan I pay to have it installed?

Q: QuestionCan you disable the touchscreen on this device?

Q: QuestionWill the IT Experts at Best Buy's Geek Squad assist with setting up and transferring everything from my old HP Intel old to the new HP 27? Have to know before I purchase.

Q: QuestionIs everything in ti box I would need to key come home and hook up

Q: QuestionJust took this out of the box and the wireless mouse and keyboard have new batteries and are “on” and neither are working.

Q: QuestionDoes the all in one desktop has a built-in camera?

Q: QuestionWhich pens for the touchscreen are compatible with this PC.

Q: QuestionIs there a place for USB plug for wireless headphones?

Q: QuestionIs this wi-fi 6 or wi-fi 5?

Q: QuestionWhat size powder cord does take I lost my power cord

Q: QuestionCan this be upgraded to 4T storage?

Q: QuestionMy husband sings nd has sound tracks on my old computer. Will I be able to burn his sound tracks with this computer. If not, what can I purchase in order to burn cds?

Q: QuestionWhere is the camera

Q: QuestionDoes this include Microsoft Office?

Q: Questiondoes it have a built in mic

Best-selling touch-screen all-in-one computers

QuestionIf I don’t renew the ms 365 subscription what office software is included?

QuestionHow do I connect to Outlook for email?

QuestionDoes the keyboard and mouse come with a card to hook up as wireless

QuestionCan you use this to play computer games?

Questionhow do you store music on this unit?

QuestionCan I pay to have it installed?

QuestionCan you disable the touchscreen on this device?

QuestionWill the IT Experts at Best Buy's Geek Squad assist with setting up and transferring everything from my old HP Intel old to the new HP 27? Have to know before I purchase.

QuestionIs everything in ti box I would need to key come home and hook up

QuestionJust took this out of the box and the wireless mouse and keyboard have new batteries and are “on” and neither are working.

QuestionDoes the all in one desktop has a built-in camera?

QuestionWhich pens for the touchscreen are compatible with this PC.

QuestionIs there a place for USB plug for wireless headphones?

QuestionIs this wi-fi 6 or wi-fi 5?

QuestionWhat size powder cord does take I lost my power cord

QuestionCan this be upgraded to 4T storage?

QuestionMy husband sings nd has sound tracks on my old computer. Will I be able to burn his sound tracks with this computer. If not, what can I purchase in order to burn cds?

QuestionWhere is the camera

QuestionDoes this include Microsoft Office?

Questiondoes it have a built in mic