Questions & Answers

Q: QuestionWhat operating system does this HP laptop come with?

• A:Answer This laptop comes with Microsoft Windows 11 Pro (64-bit) operating system.

Q: QuestionWhat type of storage does this refurbished HP laptop have?

• A:Answer This HP EliteBook 830 G6 laptop has a 512GB SSD for storage.

Q: QuestionWhat is the screen size of this HP EliteBook?

• A:Answer This HP EliteBook has a 13.3-inch Full HD display.

Q: QuestionDoes this laptop have an HDMI port?

• A:Answer Yes, this laptop has an HDMI output to connect to an HDTV or high-definition monitor.

Q: QuestionI have a HP 2 in 1 with a Ryzen 5, climp champ struggles to operate on it. If i buy this will it handle well? I regret letting the best buy sells rep tell me mine is good when i told i edit pictures and vides.

Asked 2 years ago by CodyB.

• A:Answer Thank you for reaching out. For editing pictures and videos, a laptop with a 12th or 13th-generation Intel processor (5, 7, or 9) is going to be the best way to go. These new processors have a hybrid architecture and can manage RAM while you're performing background and foreground tasks. Another recommendation would be HP laptops built on the Evo platform, the best choice for creators.

  Answered 2 years ago by HP Team

  
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Q: QuestionIs the power cord included? Just checking as someone I know got a refurbished laptop and it didn’t come with a power cord! 😊

Asked 2 years ago by Mimi.

• A:Answer Mine came with the power cord

  Answered 2 years ago by ThomasRVerified Purchase

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Q: QuestionThis is refurbished? What ports are on it? Bluetooth and wifi on it, I presume? DVD/DVR drive? I just didn’t see these items in the specs. Thanks.

Asked 2 years ago by Mimi.

• A:Answer Yes, it's a refurbished unit. For the ports, it has 2 USB 3.1 Gen 1 (1 charging) port, 1 Thunderbolt™ (USB Type-C™ connector), 1 RJ-45, 1 headphone/microphone combo, 1 HDMI 1.4 video output, 1 docking connector, and 1 AC power connector. It has both Bluetooth and WiFi connectivity. It doesn't have a CD/DVD drive, but you can connect an external drive through one of the computer's USB ports.

  Answered 2 years ago by HP Team

  
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Q: QuestionHow much does it weigh?

Asked 1 year ago by Dan.

• A:Answer This laptop weights 2.93 pounds.

  Answered 1 year ago by HP Team

  
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Q: QuestionDoes it have a fingerprint scanner?

Asked 1 year ago by BillinDallas.

• A:Answer Thank you for the question. While some EliteBook 830 G6 models included fingerprint readers, we'd need the HP product number to ascertain if this model has one.

  Answered 1 year ago by HP Team

  
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Q: Questioncan i download after effects on this with plugins ?

Asked 2 years ago by exoo.

• A:Answer Why is best buy asking its customers to answer their customer questions? Exoo, I'm sorry I can't help you with this. Hopefully best buy will do their job and answer it instead of emailing me for the answer because I bought a laptop from them.

  Answered 2 years ago by AnthonyLVerified Purchase

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Q: QuestionHP team, does this refurbished laptop come with original or generic (low cost) SDRAM and SSD? Would this refurbished equipment perform well for the next 4 years? Thanks

Asked 2 years ago by Abel.

• A:Answer Thank you for the question. Please contact the seller for the extent of the refurbishment performed on this laptop.

  Answered 2 years ago by HP Team

  
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