“I just purchased this printer and it recognized the black cartridge but not the color. I've tried wiping off the terminals on the cartridge and the printer and also powering the printer off. What do I need to do to fix it?”

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• I would take it back to best buy and have them try it. I didn't have this problem with mine when I set it up.

  Answered by trendybum 6 years ago

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• I would recommend reaching out to HP Support or Best Buy's Geek Squad for further assistance.

  Answered by HP Team 6 years ago

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