Questions & Answers

Q: QuestionWhat is the resolution of the camera on this HP laptop?

• A:Answer The camera on this HP laptop has a resolution of up to 2592 x 1944.

Q: QuestionWhich version of Bluetooth does this HP laptop use?

• A:Answer This HP laptop uses Bluetooth 5.3.

Q: QuestionWhat kind of speakers does this HP laptop have?

• A:Answer This HP laptop is equipped with Poly Studio Audio with dual speakers.

Q: QuestionWhat type of storage does this HP laptop have?

• A:Answer This HP laptop comes with a PCIe NVMe SSD.

Q: QuestionDoes this HP laptop have a fingerprint reader?

• A:Answer Yes, this laptop features a fingerprint reader for secure access.

Q: QuestionHow long does it take to charge this HP laptop?

• A:Answer The HP fast charge technology allows it to charge from 0 to 50% in about 30 minutes.

Q: QuestionDoes this system come with Microsoft word, excel, and/or PowerPoint?

Asked 2 years ago by Anonymous.

• A:Answer No. However, Microsoft allows anyone to download a free, 30-day trial of the full Office Suite. In addition, there are a number of different packages (Office Home, Student, Business, Family, etc.) available on a subscription or permanent basis. Furthermore, Microsoft makes the individual components available through the Edge browser, one component at a time, for free. Finally, there are also several free versions of Office available from different software manufacturers that are fully compatible with the Microsoft version, and which you may even find superior, especially with regard to integration of the different components.

  Answered 1 year ago by luislast

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Q: QuestionAre the fans supposed to be this loud in wondows 11? Just browsing the internet on chrome and boy this 2024 2 in 1 laptop has NOISY FANS! I can't work with such noise at work

Asked 2 years ago by MarioYoshi.

• A:Answer The only time your fan will kick in is when your computer is getting overworked. Just like anything else, a computer needs a break too. I've only had my fan kick in once, and once I shut down my computer and allowed it to cool down, the issue went away

  Answered 2 years ago by StacySVerified Purchase

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Q: QuestionDoes this computer have a CD player on the side?

Asked 2 years ago by Coral.

• A:Answer The other answers are all correct. It is a general trend for computer manufacturers to omit optical drives. This reduces cost, size, weight and battery usage. In their place, pen and SD card drives may be used, which are generally better due to size, portability, availability, and both physical and electronic speed,

  Answered 1 year ago by luislast

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Q: QuestionHello, can you use a stylus/pen with this laptop, and if so, what would be compatible?

Asked 1 year ago by Essie.

• A:Answer Hello. Thank you for your question. This HP Envy x360 laptop is compatible with an MPP 2.0-compliant stylus pen.

  Answered 1 year ago by HP Team

  
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Q: QuestionCan I use a mouse instead of touch screen

Asked 1 year ago by Al.

• A:Answer Hi, Al, and thank you for asking the question about whether you can use a mouse instead of the touchscreen. Yes, you can. You can use a mouse with this computer instead of the touchscreen.

  Answered 1 year ago by HP Team

  
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Q: QuestionDOES THIS UNIT HAVE THE FINGERPRINT READER LOOKS LIKE IT DOES

Asked 1 year ago by john.

• A:Answer Yes

  Answered 1 year ago by AutumnOVerified Purchase

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Q: QuestionIs the Epson Stylus CX7400 printer compatible with the HP Envy 2-in-1 laptop?

Asked 1 year ago by Kay.

• A:Answer Yes

  Answered 1 year ago by ceejayradVerified Purchase

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Q: QuestionHello just wanted to know does this laptop have a keyboard lite???

Asked 1 year ago by Mary.

• A:Answer Thank you for your question, Mary! The HP Envy 2-in-1 14-es1013dx Laptop does feature a backlit keyboard.

  Answered 1 year ago by HP Team

  
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Q: QuestionDo you transfer files etc. from old computer to a new one when I buy it?

Asked 1 year ago by Singsbass.

• A:Answer Thank your question about transferring old data to this new HP Envy laptop! Best Buy offers that as a part of their Geek Squad services. You can partner with a Best Buy associate who will give you a quote and show you other services that they offer.

  Answered 1 year ago by HP Team

  
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Q: QuestionAny antivirus guarantees?

Asked 1 year ago by Acharja.

• A:Answer It comes with a virus protection which is good, but my last computer came with Webroot for multiple devices so I have continued to use that.

  Answered 1 year ago by ceejayradVerified Purchase

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Q: QuestionCan I upgrade the ram to 16 gb after I buy it?

Asked 1 year ago by Anonymous.

• A:Answer Thank you for the question. The RAM in the Envy 14-es1013dx is onboard and not upgradeable.

  Answered 1 year ago by HP Team

  
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Q: QuestionIs 65 Watt adapter included in the box? What accessories are included?

Asked 1 year ago by Pratham.

• A:Answer It sure.

  Answered 1 year ago by ValerieVerified Purchase

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Q: QuestionHow is the battery changed?

Asked 1 year ago by Anonymous.

• A:Answer Hey there! Thanks for the question on the HP Envy 2-in-1 Full HD laptop (model 14-es1013dx). The battery on this machine is not designed to be removed, so for any repairs with its removal or exchange, please contact your local Best Buy Geek Squad or HP Support for more assistance.

  Answered 1 year ago by HP Team

  
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