Questions & Answers

Q: QuestionIs there any international warranty for this laptop?

Asked 1 year ago by Sra1.

• A:Answer Thank you for the question. Yes. The HP Global Warranty covers HP products at the level of standard warranty offered in the country where it is used. For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B).

  Answered 1 year ago by HP Team

  
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Q: QuestionDoes this have face id to unlock?

Asked 1 year ago by Vicky.

• A:Answer Vicky. thank you for your question about this HP Envy laptop! This can be set up so that you can use Windows Hello, which helps you unlock it using your face as the login and password.

  Answered 1 year ago by HP Team

  
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Q: QuestionWhat generation is this computer?

Asked 1 year ago by Jelafy.

• A:Answer Thank you for your question. The Envy x360 14-es1013dx is equipped with the Intel Core 5 120U processor, which is part of Intel's Core Ultra 1st generation (also referred to as the Core 5 Ultra 100 series) released in 2024.

  Answered 1 year ago by HP Team

  
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Q: QuestionDoes this laptop have a backlit keyboard?

Asked 1 year ago by Therese.

• A:Answer Hello, and thank you for your question! Yes, the 14-es1013dx HP laptop has a backlit keyboard.

  Answered 1 year ago by HP Team

  
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Q: QuestionI just received a new HP laptop. I can't link to the internet because windows can't find a properly installed network connector. What do I do?

Asked 1 year ago by Ragan.

• A:Answer Hi Ragan, thank you for the question. You'll need to set up your Wi-Fi connection. If you were not walked through this at set-up, please see "Connecting to a network" in the user guide. If you need additional help, please reach out to HP Support to assist.

  Answered 1 year ago by HP Team

  
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Q: QuestionWhere can I purchase a shell/case for this? It seems I'm unable to find a 14.2 inch case.

Asked 1 year ago by Andrew.

• A:Answer Hi Andrew! Your local Best Buy has a large selection of cases. You can also speak to an associate about ordering if nothing in store appeals to you.

  Answered 1 year ago by HP Team

  
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Q: QuestionIs HP or DELL a better brand for laptops and why?

Asked 1 year ago by Chris.

• A:Answer This is a matter of opinion, usually based on personal, and sometimes group, experience. Suggest you try a Google search on the question, or, for a quick reference, try Reddit, where you will get a range of answers, including debates about specific aspects (hinges, display, etc.).

  Answered 1 year ago by luislast

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Q: Questionis it running in safe mode??

Asked 1 year ago by paul.

• A:Answer You are confusing Safe Mode with S Mode. "Safe Mode" is a diagnostic tool to troubleshoot Windows problems by booting with minimal drivers and services, while "S Mode" is a version of Windows that restricts app installation to only those from the Microsoft Store, enhancing security and performance. Any Windows computer can be booted into Safe Mode for diagnostic purposes, while computers in S Mode are purchased that way (or you can change the computer to it, via changes to the Registry). S Mode is only applicable to Windows Home versions of the operating system, while Safe Mode can be used with either Home or Professional versions of the software.

  Answered 1 year ago by luislast

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Q: Questionwhen will there be a new Envy

Asked 1 year ago by DBWOOD.

• A:Answer There will always be new envy. That's human nature.

  Answered 1 year ago by luislast

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Q: QuestionHi, Can we charge the laptop with Type C charger ?

Asked 1 year ago by Paddy.

• A:Answer Thank you for your question. Yes, the 14-es1013dx laptop can be charged through the USB Type C port.

  Answered 1 year ago by HP Team

  
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Q: Questionhow much does it weight?

Asked 1 year ago by Car.

• A:Answer Hello and thank you for your question, Car! The HP Envy 2-in-1 14" Full HD Touch-Screen Laptop weighs 3.35 pounds.

  Answered 1 year ago by HP Team

  
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Q: QuestionWhat Windows operating system does this computer come with? Is it automatically installed and does it cost nothing extra?

Asked 1 year ago by Anonymous.

• A:Answer Hello and thank you for your question. This HP Envy 14-es1013dx laptop has Windows 11 Home installed on it already.

  Answered 1 year ago by HP Team

  
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Q: QuestionAre you able to upgrade the ram on the laptop?

Asked 2 years ago by Anonymous.

• A:Answer Thank you for your question! The memory on this laptop is not upgradable and the 16GB RAM option is only available in the models that have the i7 processor.

  Answered 2 years ago by HP Team

  
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Q: QuestionHow much would monthly payments be?

Asked 1 month ago by Saint.

This question was asked about the related product: HP - Envy 2-in-1 14" Full HD Touch-Screen Laptop - Intel Core 5 - 8GB Memory - 512GB SSD - Natural Silver

Q: QuestionIf I order my laptop that is delivered by ez Tech because I cannot p/u at store, will be Geek Squad account be covered with this item

Asked 2 months ago by Chrissy.

Q: QuestionIs this a brand new computer or is it refurbished?

Asked 3 months ago by Mel.

Q: QuestionCan I use a wireless mouse with this computer

Asked 7 months ago by Vicky.

This question was asked about the related product: HP - Envy 2-in-1 14" Full HD Touch-Screen Laptop - Intel Core 5 - 8GB Memory - 512GB SSD - Natural Silver

• A:Answer Yes

  Answered 4 months ago by TeresaA

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Q: QuestionCan I use my hp envy photo 7855 printer with this computer

Asked 7 months ago by Lynn.

This question was asked about the related product: HP - Envy 2-in-1 14" Full HD Touch-Screen Laptop - Intel Core 5 - 8GB Memory - 512GB SSD - Natural Silver

• A:Answer Yes

  Answered 6 months ago by ShuvB

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Q: QuestionCan you get additional RAM added to the laptop?

Asked 9 months ago by MM.

• A:Answer I believe so, yes

  Answered 8 months ago by AllissonVerified Purchase

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