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No idea may be drivers issues need to check supporting drivers and need to travel shoot the laptop
Sorry, there was a problem. Please try again later.Hello Roberto, and thank you for your question! Unfortunately, this Q&A forum does not have information on how hypothetical or potential issues are resolved, as each issue is unique and has its own set of circumstances and solutions. We suggest contacting your local Best Buy's Geek Squad for Technical Support if you continue to experience problems.
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