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I have had the same HP Printer for a very long time. I get online at HP support, pay for online support when I do find I have a problem! And they can always take control of the screen and fix what ever is not correct. This is why I stay with HP for my printers. The support is always available and saves me having to send the Printer out!
Sorry, there was a problem. Please try again later.Go to HP support. Look up your printer and get the support you need
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