“Hi I can't lift the lid under my scanner to change the ink cartridge. I know I have to lift on the black tabs sticking out each side. It lifts a little and it says on screen that door is open but won't lift any more.Think it's Jamed somewhere?”

1-2 of 2 Answers

• That's a strange one! It's probably defective. Don't damage it, take it back to BB and see what they can do? Or exchange it.

  Answered by RichA 8 years ago

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Look around the printer, maybe there's packing cardboard still attached the printer.

  Answered by BestBuyGuy 8 years ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.