“got home with new envy 5660 printer and the dam thing wont work. did everything the instructions said and wont print because of ink problem.”

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• Try removing both ink cartridges and re-installing. Sometimes they don't get "seated" correctly when installed. Helpful if you print a couple of test pages as well.

  Answered by BBFan 8 years ago

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• Are you sure you got all the clear protective tag off before inserting the cartridge? My grandson did that without realizing it was there. If so contact HP help online and they will help you to find the problem either by phone or IM.

  Answered by Mary 8 years ago

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