Questions & Answers
- Model:
- TE01-4244
- |
- SKU:
- 6532243
Q: QuestionCan a CD Drive be added and the approximate cost
Asked by Sam.
- A:Answer Thank you for the question. This desktop is not configured for a CD drive, and the chassis does not have a CD insertion tray. You can connect an external drive via USB if you'd like. Please visit your local Best Buy or Geek Squad for solutions and assistance.
Answered by HP Team

Q: QuestionThe specifications say that this desktop does not have an ethernet port. Is that true? Wish there were pictures of the back of the unit.
Asked by Chris.
- A:Answer Apologies, we will ask Best Buy to revise their listing. The TE01-4244 desktop has an Ethernet (RJ-45) port.
Answered by HP Team

Q: Questiondoes windows 11 include word and excel?
Asked by Anonymous.
- A:Answer I can’t open my folders it saying I am not authorized on this laptop.
Answered by Anonymous
Q: QuestionDOES THE KEYBOARD AND MOUSE COME WITH THIS?
Asked by HERB.
- A:Answer Yes and I love the keyboard and mouse that came with it. Especially the keyboard, it has no wires or plugs attached to it.
Answered by CoffeeTea4me
Q: QuestionIs this computer compatible with a dell monitor?
Asked by Kitku.
- A:Answer Thank you for the question. It should be. The Envy TE01-4244 has HDMI and VGA connections.
Answered by HP Team

Q: Questionwhat year was this computer made
Asked by boop.
- A:Answer Thank you for the question. The TE01-4244 desktop was introduced in January 2023 and is still being manufactured. The exact month and week of manufacture will be listed with the serial number on the ID label on the computer.
Answered by HP Team

Q: QuestionWhat is the weight of the desktop? I need to purchase a table for it
Asked by CoffeeTea4me.
- A:Answer I have been trying to find out the same question. I just bought a printer and desktop (tower) 3 shelf table. Each shelf takes 70 Lbs. But I found the information from Best Buy: Dimensions Product Height 13.28 inches Product Width 6.12 inches Product Depth 11.97 inches Product Weight 13.14 pounds Hope this helps.
Answered by CoffeeTea4me
Q: QuestionIs the operating system Windows 11 Home or Windows 11 Pro?
Asked by Anonymous.
- A:Answer Hello and thank you for your question. The operating system on this HP Envy Desktop computer is Windows 11 Home.
Answered by HP Team

Q: QuestionCan I run this on Windows 10 since I have an extra copy?
Asked by Hondo.
- A:Answer It comes with Windows 11. New announcement from MS: Microsoft has announced that Windows 10 version 22H2 will be the last. The current release will be supported until October 2025, after which users will be encouraged to upgrade to Windows 11. There will be no version 23H2 release of Windows 10 this fall.
Answered by CoffeeTea4me
Q: Questioncan you set up more than four monitors with the usb cables
Asked by jmhe.
- A:Answer Thank you for the question. The i5 processor supports up to four monitors, and this model comes with two ports - one VGA and one HDMI. You can connect others using USB-A to HDMI adapters. You might want a VGA to HDMI adapter also so that all connections are ultimately HDMI.
Answered by HP Team

Q: QuestionEthernet not connected
Asked by Kermit.
- A:Answer I have mine connected wirleless
Answered by ElioneyS
Q: Questionwhy this cp keeps going into the sleeping mode to often?
Asked by yclo.
- A:Answer Thank you for reaching out. You can change the sleep mode settings (start>control panel>power) for a time limit, or even never, and awaken by keyboard stroke or mouse.
Answered by HP Team

Q: Questionis this computer using a 32 or 64 bit processor?
Asked by vicsdc.
- A:Answer Thank you for the question. The Envy TE01-4244 desktop has an i5 processor, 64-bit. 64-bit processors are required for Windows 11.
Answered by HP Team

Q: QuestionCan a sata hard drive be added to expand storage capacity?
Asked by Grizzly.
- A:Answer There's no way to mount and power a SATA drive in the chassis.
Answered by HP Team

Q: QuestionCan a Thunderbolt card be added to this model?
Asked by Dave.
- A:Answer Hi Dave and thanks for your question. The HP Envy TE01-4244 has an available PCIe Gen 3 x1 slot which could be used for an expansion card like a Thunderbolt card, which would have to be purchased separately.
Answered by HP Team

Q: Questiondoes this computer have a card reader?
Asked by gramma210.
- A:Answer This Envy Desktop has a 3-in-1 Media Card Reader that supports SD, SDHC, SDXC.
Answered by HP Team

Q: QuestionWhat size is the Hard DRive? 256 or 512 or 1T. I do see it says SSD, but no size.
Asked by Colorado.
- A:Answer Hello. Thanks for your question. This HP Envy desktop computer has a 1 TB (Terabyte) solid state drive for storage.
Answered by HP Team

Q: QuestionDoes the motherboard have a extra PCI-E slot for a supplemental GPU? Is there an extra PCI-E power connector to power the GPU? What is the wattage of the power supply?
Asked by ZainRizvi.
- A:Answer yes. 300 watts
Answered by ThomasP
Q: QuestionDoes this have sound and a microphone
Asked by susan.
- A:Answer Yes, it has sound, However, one would have to get their own microphone attachment I am sure. Best check with Best Buy direct for the mic answer.
Answered by GeraldS
Q: QuestionDo this computer come with a power cord.
Asked by ladydogood1.
- A:Answer Yes, it comes with only one cord, which is the power cord.
Answered by PeggyW
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