“My computer audio only works if I plug headphones in. No sound comes from it if I don't. I've tried troubleshooting and running a diagnostic but it couldn't be solve.”
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The computer doesn't have built in speakers, so if you don't have a set plugged in, that's why you're not getting any sound. If you do have a set of computer speakers plugged into the correct jack, then you'll need to contact the HP support team to troubleshoot the issue.
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