Questions & Answers

Q: QuestionWhat kind of graphics card does this HP Envy Desktop use?

• A:Answer This HP Envy Desktop features integrated Intel UHD Graphics 730.

Q: QuestionHow much RAM does this HP Envy Desktop have?

• A:Answer This HP Envy Desktop comes with 16 GB of DDR4 RAM.

Q: QuestionDoes this HP computer have a built-in microphone?

• A:Answer Yes, this HP Envy Desktop includes a built-in microphone.

Q: QuestionWhat is the processor speed of this HP Envy Desktop?

• A:Answer This HP Envy Desktop has a CPU boost clock frequency of 4.7 gigahertz.

Q: QuestionWhat is the total storage capacity of this HP Envy Desktop?

• A:Answer The HP Envy Desktop has a total storage capacity of 1024 gigabytes.

Q: QuestionHow quiet is this HP desktop computer?

• A:Answer HP desktops are designed to run super quiet, minimizing distractions.

Q: QuestionUnit has an Intel I5 14th Gen CPU. 13th and 14th gen CPU have been in the news last few months for Melt down issues. Is this series affected by the overheating and self destruction?

Asked 11 months ago by BOBBBYJ.

• A:Answer Greetings from the Intel team. Thank you for your question. Intel is currently distributing to its OEM/ODM partners a new microcode patch (0x129) for its Intel Core 13th/14th Gen desktop processors, this will address incorrect voltage requests to the processor that are causing elevated operating voltage. For all Intel Core 13th/14th Gen desktop processor users: This patch is being distributed via BIOS update and will not be available through operating system updates. While the Vmin Shift Instability issue does not impact most Intel Core 13th and 14th Gen desktop processors, Intel recommends all users continue the following guidance: - Ensure the system runs the latest BIOS, which users can check on the Intel Compatibility Tool or the manufacturer's website. Users can also learn more about updating the BIOS by visiting the following website: How to Update the BIOS: https://www.intel.com/content/www/us/en/gaming/resources/how-to-update-bios.html - Utilizing the Intel Default Settings recommendations for their Intel Core 13th or 14th Gen desktop processor. Microcode (0x129) Update for Intel Core 13th and 14th Gen Desktop Processors: https://community.intel.com/t5/Processors/Microcode-0x129-Update-for-Intel-Core-13th-and-14th-Gen-Desktop/m-p/1622129 For detailed information about the Intel® Core™ i5 processor 14400, please visit: https://www.intel.com/content/www/us/en/products/sku/236788/intel-core-i5-processor-14400-20m-cache-up-to-4-70-ghz/specifications.html Thank you for choosing Intel! Emilio_Intel

  Answered 11 months ago by Intel team

  
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Q: Questiondoes it have a built in camera (drive)

Asked 1 year ago by netenete.

• A:Answer Thank you for the question. The HP TE01-5244 desktop does not have a camera, however you can connect a camera via USB or connect a conferencing monitor with an integrated camera.

  Answered 1 year ago by HP Team

  
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Q: QuestionI don't like the wireless keyboard and mouse. Can I use a wired keyboard and mouse on this model?

Asked 1 year ago by Donnyboy.

• A:Answer Hello and thank you for your question! Yes, you can use a wired mouse and keyboard with this HP Envy TE01-5244 desktop computer. There are plenty of USB-A ports for this.

  Answered 1 year ago by HP Team

  
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Q: QuestionDoes this have a back lit keyboard ?

Asked 1 year ago by Anonymous.

• A:Answer Thank you for the question. The keyboard included with the TE01-5244 desktop bundle is not backlit.

  Answered 1 year ago by HP Team

  
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Q: QuestionDoes this CPU have a DVD/CD drive?

Asked 8 months ago by Anonymous.

• A:Answer No DVD/CD drive

  Answered 7 months ago by WildBillVerified Purchase

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Q: QuestionDoes this support dual monitors?

Asked 8 months ago by Anonymous.

• A:Answer Thank you for the question. Yes. The Envy TE01-5244 desktop has one HDMI 1.4b and one VGA port.

  Answered 8 months ago by HP Team

  
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Q: QuestionDoes it have a disc drive

Asked 9 months ago by Coach.

• A:Answer No, there is no CD/DVD drive.

  Answered 9 months ago by MGCIAVerified Purchase

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Q: QuestionHow many usb ports on the rear?

Asked 9 months ago by Bob.

• A:Answer There are a total of eight (8) USP ports. Four (4) in the rear and four (4) in front.

  Answered 9 months ago by MGCIAVerified Purchase

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Q: QuestionAre ther empty slots or do I have to replace memory? Same question abot putting in more HDD or SSD. Are there empty drive bays and or M.2 slot(s)? P.S your site only thinks I am near you because of a VPN, so general qustions - general answers.

Asked 9 months ago by paulm22.

• A:Answer There are NO visible drive slot spaces visible on the exterior of this computer. One would need to open the case (void warrantee) to determine if there are empty drive bays.

  Answered 9 months ago by MGCIAVerified Purchase

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Q: QuestionCan you play CD's/DVD's on this hard drive?

Asked 10 months ago by BJ.

• A:Answer You would need to burn the CD/DVD to a thumb drive and then either play the CD/DVD file(s) from the thumb drive or copy/save the CD/DVD file(s) to the hard drive, and play them from the hard drive. You cannot physically play the CD/DVD on the hard drive.

  Answered 9 months ago by MGCIAVerified Purchase

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Q: QuestionI bought this computer. The old one gave the blue screen of death. I want to transfer some programs to the new one. How do I do rhat?

Asked 10 months ago by DPW1970.

• A:Answer You'd need to have the install file for the program or app. You may be able to download these from the internet, or you may have the program install files. Once you have the install file save it on the new computer and click on the file and install.

  Answered 9 months ago by MGCIAVerified Purchase

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Q: QuestionDoes this support a 2560 x 1080 LG Ultra Wide Monitor?

Asked 11 months ago by WorkerBee.

• A:Answer I don't know, but I suspect it would. Try going on-line, search h for HP Support and chat with an agent.

  Answered 9 months ago by MGCIAVerified Purchase

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Q: QuestionI want to burn picture slide show does this computer have a dvd/cd burner

Asked 11 months ago by Wondering.

• A:Answer There is no CD/DVD drive on this computer

  Answered 9 months ago by MGCIAVerified Purchase

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