“My printer is only printing in black &white. The ink monitor shows full color cartridge. How can I get it to print “Word” documents and photos in color?”

1-2 of 2 Answers

• Check your printer properties to make sure you are not set on B&W only. Otherwise you may want to uninstall/reinstall the printer and/or HP Print Services. If none of these work, contact Best Buy Total Tech. If you are not a member, contact HP.

  Answered by JGDDad 2 years ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Thank you for the question. Have you checked your settings? Go to Control panel – Devices and printers. Right-click on Envy 7255e and select Printing Preferences. Go to the layout / paper quality tab and look for the “Print in grayscale” / “Grayscale” or “Black & White” printing option. Make sure that option is unchecked, save the setting and then try printing again. You can also change printer setting in the drop-down menu (file>print>color).

  Answered by HP Team 2 years ago

  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.