Questions & Answers

Name: HP - Envy x360 2-in-1 15.6" Touch-Screen Laptop - AMD Ryzen 5 5625U - 8GB Memory - 256GB SSD - Nightfall Black
Brand: HP
SKU: 6502184
Price: 164.99 USD
Rating: 4.6 (1737 reviews)

HP - Envy x360 2-in-1 15.6" Touch-Screen Laptop - AMD Ryzen 5 5625U - 8GB Memory - 256GB SSD - Nightfall Black

Model:: 15-ey0013dx; |
SKU:: 6502184

User rating, 4.6 out of 5 stars with 1737 reviews.

Highly rated by customers for:

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QuestionDoes my warranty cover damage?
Asked 2 years ago by StaceyR.
- Answer only damage due to manufacturing defect
  Answered 1 year ago by AlejandroZ
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QuestionDoes anyone know of a good replacement battery for this model of laptop? Anyone know if a 6 cell battery is available as opposed to the 3 cell battery? if so model number of the battery would be great
Asked 2 years ago by MVorrath.
- Answer Well, in this case i would advise you to get the specific battery for this model. Since electronics can be a little too sensible with voltage and so.
  Answered 1 year ago by Joseph
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QuestionHow do I keep the side speaker grills clean (the ones near each side of keyboard)? I've owned for a year and it's hard to keep clean. Tried toothbrush and compressed air. Any ideas?
Asked 2 years ago by MVorrath.
- Answer Thank you for the question. Compressed air may only distribute the dust or debris to other areas. Clean the outside of the speaker enclosure with two microfiber clothes, one SLIGHTLY dampened and one dry. For more thorough cleaning in extreme cases, you can disassemble the laptop being careful not to disturb the lithium-ion battery. Do not use commercial cleaners.
  Answered 2 years ago by HP Team
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QuestionI have this laptop and the question I am wondering is how do you keep the side speaker covers clean (the ones on both sides of the keyboard)? It seems like I'm getting a lot of debris in there that won't come out. I've tried scrubbing and air. Any idea
Asked 2 years ago by MVorrath.
- Answer Bringing it to someone to get it cleaned or get it checked out by someone at Best buy!
  Answered 2 years ago by MistralA
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QuestionHello, I have this laptop and I would like to ask if I change the ssd and I download the windows again is there any possibility that the hp mpp 2.0 pen will stop working because now it is working completely fine ?
Asked 2 years ago by CrisBr.
- Answer No, it shouldn’t. You can go ahead with that upgrade.
  Answered 1 year ago by Joseph
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Questionkeyboard stops working intermittently
Asked 2 years ago by Liz.
- Answer That happens to me aswell. It seems that is more about the gyroscopic sensor that determines when it is i tablet mode or not… you can quick fix it by turning into tablet mode and back to laptop mode or just closing it.
  Answered 1 year ago by Joseph
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Questiondoes it come with the styles ? or do i have to buy an styles for it ?
Asked 2 years ago by lester.
- Answer Yeah you have to buy one for it
  Answered 2 years ago by MistralA
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QuestionDoes it have a dvd writer that will cds and dvds
Asked 2 years ago by Coach.
- Answer No it does not
  Answered 1 year ago by DeuntaeW
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QuestionIs the charger included?
Asked 2 years ago by Ari23.
- Answer Yes
  Answered 2 years ago by FrislineP
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QuestionI can't get my laptop to connect to the wifi box. I says turn on wireless capabilities. . I Google it and tried the network adapter connect and nothing. And I am wondering if there is a automatic connection...I can't connect for a while Any suggestions
Asked 2 years ago by Tc.
- Answer It could be any one of several things. The fastest way to get an answer is to contact the HP support team directly so they can troubleshoot the issue with you in real time.
  Answered 2 years ago by HP Team
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QuestionIs there a camera? Don't see any.
Asked 2 years ago by Dale.
- Answer Yes, it's at the top of the screen in the middle.
  Answered 2 years ago by Michigan
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Questiondo the speakers on both sides of the keyboards not work? i just bought this laptop today BECAUSE of the top speakers, i cannot stand when speakers are on the bottom of the laptop, but for some reason the only speakers that work are the ones on the bottom.
Asked 2 years ago by emma.
- Answer You have to roll back the driver. It has a bug and they refuse to fix it.
  Answered 2 years ago by Ohdoyle
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QuestionIs it true that it comes with an hp pencil with the purchase? or should it be purchased separately?
Asked 2 years ago by Margue.
- Answer No, this Envy x360 laptop does not come with an active pen.
  Answered 2 years ago by HP Team
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QuestionIs the refresh rate 60hz or 120hz?
Asked 2 years ago by Tiger.
- Answer Yes and the 1080p is boss !
  Answered 2 years ago by JesusR
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QuestionWith touch screens can I still use a mouse
Asked 2 years ago by jrddmj.
- Answer Yes I actually use both when working on my school work. I also have a wireless mouse that I Bluetooth to it as well.
  Answered 2 years ago by BrittanyJ
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QuestionI bought one the hinges are defective too small for heavy screen DONT BUY THIS MODEL after paid 1450.00 i got a replacement check for 700.00. Lost half my money!!! It was beutiful but hinges are garbage
Asked 2 years ago by Anonymous.
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QuestionIs there a compatible replacement charger sold at best buy?
Asked 2 years ago by INeedHelp.
- Answer Yes, Best Buy has Insignia chargers for laptops. They always recommend the 65 watt laptop adaptor. Included are various replacement tips.
  Answered 2 years ago by CassieLou
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QuestionCan I use an external DVD/CD player ?
Asked 2 years ago by DoctorNo.
- Answer Yes you can.
  Answered 2 years ago by AngelaB
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QuestionHow does this model go on a docking station for use with a monitor?
Asked 2 years ago by Anonymous.
- Answer Hello, a monitor would connect through the HDMI port. Thank you for being an HP customer!
  Answered 2 years ago by HP Team
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QuestionDoes the keyboard light up for night time work?
Asked 2 years ago by Keyboard.
- Answer The keyboard does light up but you have to press a button on the keyboard for it to do so if not it won't light up
  Answered 1 year ago by DeuntaeW
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Showing 41-60 of 156 questions

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Questions & Answers

HP - Envy x360 2-in-1 15.6" Touch-Screen Laptop - AMD Ryzen 5 5625U - 8GB Memory - 256GB SSD - Nightfall Black

Q: QuestionDoes my warranty cover damage?

Q: QuestionDoes anyone know of a good replacement battery for this model of laptop? Anyone know if a 6 cell battery is available as opposed to the 3 cell battery? if so model number of the battery would be great

Q: QuestionHow do I keep the side speaker grills clean (the ones near each side of keyboard)? I've owned for a year and it's hard to keep clean. Tried toothbrush and compressed air. Any ideas?

Q: QuestionI have this laptop and the question I am wondering is how do you keep the side speaker covers clean (the ones on both sides of the keyboard)? It seems like I'm getting a lot of debris in there that won't come out. I've tried scrubbing and air. Any idea

Q: QuestionHello, I have this laptop and I would like to ask if I change the ssd and I download the windows again is there any possibility that the hp mpp 2.0 pen will stop working because now it is working completely fine ?

Q: Questionkeyboard stops working intermittently

Q: Questiondoes it come with the styles ? or do i have to buy an styles for it ?

Q: QuestionDoes it have a dvd writer that will cds and dvds

Q: QuestionIs the charger included?

Q: QuestionI can't get my laptop to connect to the wifi box. I says turn on wireless capabilities. . I Google it and tried the network adapter connect and nothing. And I am wondering if there is a automatic connection...I can't connect for a while Any suggestions

Q: QuestionIs there a camera? Don't see any.

Q: Questiondo the speakers on both sides of the keyboards not work? i just bought this laptop today BECAUSE of the top speakers, i cannot stand when speakers are on the bottom of the laptop, but for some reason the only speakers that work are the ones on the bottom.

Q: QuestionIs it true that it comes with an hp pencil with the purchase? or should it be purchased separately?

Q: QuestionIs the refresh rate 60hz or 120hz?

Q: QuestionWith touch screens can I still use a mouse

Q: QuestionI bought one the hinges are defective too small for heavy screen DONT BUY THIS MODEL after paid 1450.00 i got a replacement check for 700.00. Lost half my money!!! It was beutiful but hinges are garbage

Q: QuestionIs there a compatible replacement charger sold at best buy?

Q: QuestionCan I use an external DVD/CD player ?

Q: QuestionHow does this model go on a docking station for use with a monitor?

Q: QuestionDoes the keyboard light up for night time work?

QuestionDoes my warranty cover damage?

QuestionDoes anyone know of a good replacement battery for this model of laptop? Anyone know if a 6 cell battery is available as opposed to the 3 cell battery? if so model number of the battery would be great

QuestionHow do I keep the side speaker grills clean (the ones near each side of keyboard)? I've owned for a year and it's hard to keep clean. Tried toothbrush and compressed air. Any ideas?

QuestionI have this laptop and the question I am wondering is how do you keep the side speaker covers clean (the ones on both sides of the keyboard)? It seems like I'm getting a lot of debris in there that won't come out. I've tried scrubbing and air. Any idea

QuestionHello, I have this laptop and I would like to ask if I change the ssd and I download the windows again is there any possibility that the hp mpp 2.0 pen will stop working because now it is working completely fine ?

Questionkeyboard stops working intermittently

Questiondoes it come with the styles ? or do i have to buy an styles for it ?

QuestionDoes it have a dvd writer that will cds and dvds

QuestionIs the charger included?

QuestionI can't get my laptop to connect to the wifi box. I says turn on wireless capabilities. . I Google it and tried the network adapter connect and nothing. And I am wondering if there is a automatic connection...I can't connect for a while Any suggestions

QuestionIs there a camera? Don't see any.

Questiondo the speakers on both sides of the keyboards not work? i just bought this laptop today BECAUSE of the top speakers, i cannot stand when speakers are on the bottom of the laptop, but for some reason the only speakers that work are the ones on the bottom.

QuestionIs it true that it comes with an hp pencil with the purchase? or should it be purchased separately?

QuestionIs the refresh rate 60hz or 120hz?

QuestionWith touch screens can I still use a mouse

QuestionI bought one the hinges are defective too small for heavy screen DONT BUY THIS MODEL after paid 1450.00 i got a replacement check for 700.00. Lost half my money!!! It was beutiful but hinges are garbage

QuestionIs there a compatible replacement charger sold at best buy?

QuestionCan I use an external DVD/CD player ?

QuestionHow does this model go on a docking station for use with a monitor?

QuestionDoes the keyboard light up for night time work?