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Try updating the firmware on the printer itself, also uninstall reinstall the drivers, make sure that the printer is clean also try replacing the ink. If that don't work try looking at hp website for troubleshooting tips.
Sorry, there was a problem. Please try again later.3 possibilities: 1. The printhead that was replaced is either mis-aligned or defective. 2. Software issue. 3. The paper or cartridges are incompatible. Best Buy Mobile and Connectivity Specialist, Kraig
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