“I HAVE A 8710 PRINTER. WHEN I SEND A FAX THE PERSON WHO RECEIVES THE FAX SAY IT COMES OUT BLANK. I THINK I DID EVERYTHING RIGHT. THE SETUP TEST IS OK. CAN IT BE ON THERE END THAT ITS NOT PRINTING? WHEN I PRESS THE COLOR BUTTON IT PRINTS .”
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If the receiving fax machine will print in color you can send color. If it doesn't your print will tell you and just send it in black. If your faxing through the top paper feeder, make sure the printing is facing UP at you rather than facing down. If the printed document is facing down you will fax an empty white document.
Sorry, there was a problem. Please try again later.Thank you for your question! It is likely that the issue is on their end. I would wonder if their printer is printing other faxes or documents. From there I would attempt (on your end) to fax to another fax number to test. If it does not work then it would be something on your side. If you try to scan or copy and it comes out blank then I would think something is wrong with the scan element. If you have any questions you can reach out to HP support at 800-HP-Invent if you have any further questions or issues.
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