A:AnswerHello and thank you for the question! According to Best Buy's Return Policy "If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to a Best Buy store — and we will arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). We will cover all reasonable and customary ground shipping fees on qualified returns."
A:AnswerThank you for reaching out, apologies for what you're experiencing.. Yes, that substitute power supply is lower than the one that at should have been supplied in the box.. Please reach out to the place of purchase and advise that your 16-wd0073dx did not include the 230w Smart AC Adapter.
A:AnswerRony, I am sorry to hear about your experience. HP's factory warranty covers manufacturer's defects and Best Buy is an authorized HP service provider, which means they can do the warranty work if it is needed.
A:AnswerThank you for the question. The Omen 16's chassis is metal covered in plastic with a paint finish (the chrome logo is black). There's ocean-bound plastic in the speaker enclosure and bezel; The keyboard mechanism is made from agricultural waste; Keyboard keycaps and scissors contain post-consumer recycled plastic.
A:AnswerNathaniel, thank you for your question about the SSD in this HP Omen! There are plenty of third-party options to boost the SSD read-write speeds.
A:AnswerThank you for your question. The OMEN Gaming Laptop (model 9R640UA#ABA) is equipped with an Intel Core i7-13620H processor. The base frequency of this processor is 2.4 GHz.
A:AnswerThank you for your question about this HP Omen laptop! It is equipped with two USB-C ports that each have a 5Gbps signaling rate. Neither of the ports are Thunderbolt. One of the ports has power delivery and DisplayPort. You will be able to charge the laptop through the power delivery-equipped port, but the power is not enough to run the laptop itself.
A:AnswerEvan, thank you for your question about this HP Omen laptop! This is equipped with only one SSD slot. If you change out the SSD, you will not have access to your previous data unless you have the drive in an enclosure or the information on an external drive before transferring it over.
A:AnswerThank you for the question. Due to variables such as the settings you may use, we cannot provide an answer. We recommend that you review the software developer's site for benchmarks, system requirements, and other information.
A:AnswerChrist, thank you for your question about this HP Omen laptop! The USB-C port will use whichever graphics chip is enabled. By default, the dedicated graphics card will go through the USB-C ports.
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