“I bought one of these laptops however it didn't come set up the same as the demo model in particular the RGB settings for the keyboard and underglow. The demo model would light up the underglow when any key is pressed. I can't replicate. Support no help.”
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Apologies for what you're experiencing. Your laptop includes HP software. Please open the Omen Gaming Hub to optimize gaming performance and customization. The User Guide has other instructions and information, and can be downloaded from HP Support.
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