Questions & Answers

Q: QuestionIs the display 60hz or 120hz, or something else?

Asked 5 years ago by tyler1.

• A:Answer This laptop has a refresh rate of 60 Hz.

  Answered 5 years ago by HP Team

  
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Q: QuestionCan you set up duel monitors?

Asked 5 years ago by DJ.

• A:Answer The laptop has one HDMI for connectivity to an external monitor. If you wish to have 2 external monitors, you'll need to use something like an HDMI splitter. Here is an example of one: https://www.bestbuy.com/site/rocketfish-2-output-hdmi-splitter-with-4k-and-hdr-pass-through-black/5986903.p?skuId=5986903

  Answered 5 years ago by HP Team

  
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Q: QuestionCan I add only one 16GB RAM 3200Mhz and use the memory RAM that includes this laptop? (I mean 8GB and 16GB)

Asked 5 years ago by Monitor.

• A:Answer Yes, you can do this. However, for optimal performance, you would want to replace both of them with the goal of having a matched pair of RAM modules.

  Answered 5 years ago by HP Team

  
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Q: QuestionWhen are you going to Re-stock this item? Cyber Monday? Im in Miami and Iam very interested on the offer and this laptop. Thanks in advance. Marcos.

Asked 5 years ago by Mark.

Q: QuestionCan you play video games with this system

Asked 5 years ago by Anne.

• A:Answer This system will work great for games.

  Answered 4 years ago by HP Team

  
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Q: QuestionWhen will this be back in stock? Will the deal end beforehand?

Asked 5 years ago by tiff.

Q: QuestionWill this run Farming Simulator well? Will it be enough to allow mods to be added for FS as well?

Asked 5 years ago by Anonymous.

• A:Answer This laptop will work great for that game.

  Answered 4 years ago by HP Team

  
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Q: Questionhow does this one work for games like overwatch and sea of thieves? Is it a decent laptop for gaming? pros/cons?

Asked 5 years ago by jdog.

• A:Answer Thanks for your question! This gaming laptop would allow you to run these games on high settings with great performance. Here is a link to the datasheet for this laptop: https://files.bbystatic.com/nuqhHxfuqnCnbRm2u6nJxw%3D%3D/Data%2BSheet%2B15-ec1073dx

  Answered 4 years ago by HP Team

  
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Q: QuestionCan I play VR games on this?

Asked 5 years ago by Seth.

• A:Answer Hi Seth! Yes you can!

  Answered 4 years ago by HP Team

  
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Q: QuestionHi do this product have a warranty or I have to buy one year of geek protection?

Asked 5 years ago by Customer.

• A:Answer Yes, This model will come with a one-year manufacturer's warranty for the hardware and 90-day phone tech support for the software. This does not cover accidental damage or damage as a result of a power outage/surge. For further details, this link covers the Warranty and Support guidelines: http://h10032.www1.hp.com/ctg/Manual/c00747726.pdf

  Answered 5 years ago by HP Team

  
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Q: QuestionWill this gaming laptop restock in stores that are already sold out?

Asked 5 years ago by Aido.

Q: QuestionPlan to add 16GB stick, same DDR 4 - 3200 Mhz. Seem like I will lost dual channel. Please advise?!! Is it worth to have 24GB total without dual channel or just add another 8GB for total 16GB with dual channel. I am not gamer, stock trader. Thank a lot.

Asked 5 years ago by ThanhVu.

• A:Answer I’d stick with maxing the laptop out with a 32GB Kit (16GBx2) DDR4 2666 MT/s (PC4-21300)

  Answered 4 years ago by JayDeeVerified Purchase

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Q: QuestionWill thus laptop restock at the same price?

Asked 5 years ago by Reallysmallant.

Q: QuestionCan I change the green backlighting keyboard?

Asked 5 years ago by SantiagoSG.

• A:Answer No, it’s an acid green color. You can shut it off though.

  Answered 5 years ago by MiniGamer20

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Q: QuestionCan I play games off origin on here like Sims 4

Asked 5 years ago by Anonymous.

• A:Answer This model will work great for games.

  Answered 4 years ago by HP Team

  
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Q: Questioncan you turn off the back lite keyboard?

Asked 5 years ago by Anonymous.

• A:Answer Yes, you can turn off the backlit keyboard on this laptop by pressing the F5 button on this laptop.

  Answered 5 years ago by HP Team

  
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Q: QuestionI just bought this and was wondering what kind of ram is compatible with this laptop? I wanted to add some but didnt want to get the wrong kind due to form factor or other compatibility issues. also does it support all 2.5in sata drives?

Asked 5 years ago by JoshuaGlass.

• A:Answer DDR4 2666 MT/s (PC4-21300) Crucial 32GB Kit (16GBx2) DDR4 2666 MT/s (PC4-21300) DR x8 SODIMM 260-Pin Memory - CT2K16G4SFD8266 works fine.

  Answered 4 years ago by JayDeeVerified Purchase

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Q: QuestionHow much does this laptop weigh?

Asked 5 years ago by Debo.

• A:Answer This laptop weighs 4.37 pounds.

  Answered 5 years ago by HP Team

  
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Q: QuestionI wanted to buy this but it goes out of stock...would you tell me please when this laptop will be available again?

Asked 5 years ago by Amir.