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I would recommend reaching out to HP Support or Best Buy's Geek Squad. Here's the link for HP Support: https://support.hp.com/us-en/contact-hp . Alternatively, you can reach them by phone at 1-800-474-6836.
Sorry, there was a problem. Please try again later.If you purchased it at Best Buy bring it into the Geek Squad. It works OK on my computer.
Sorry, there was a problem. Please try again later.
