“Printer won't recognize router Printer worked fine with starter cartridges. Would not print properly with new full size HP cartridges. Thought cartridges were defective so exchanged them. Now printer prints horribly and no longer recognizes my router. never used to be an issue. thinking the unit is defective Is there something I can try before returning It?”
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Sorry you are having trouble. I replaced my factory black cartridge and the printer never missed a beat. Contact HP, they have lots of good info on their self help pages.
Sorry, there was a problem. Please try again later.I would try deleting and reinstalling the printer before you return it. You may need to check your wireless network setup. Because of frequent internet disconnection, I wired the printer to my PC and use the wireless network for my mobile devices. I think this is a more stable system. Did you check on the website for updated drivers? Also, I discovered you need to use the newer version of the 564 ink cartridges. I tried installing my old ones to use up the ink and found they would not work. The HP support website provided the information I needed.
Sorry, there was a problem. Please try again later.try alignment and calibration, and i believe there is a clean print heads option. i am surprised to hear you have this trouble as i printed some PHENOMENAL birthday invites w/this printer on photo paper with very heavy graphics using the starter cartridges.
Sorry, there was a problem. Please try again later.