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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2781 reviews

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93%
would recommend
to a friend

Customers are saying

Customers are delighted by the Photosmart 6520's print quality, ease of use, and wireless functionality. Many appreciate its compact size and the convenience of the touch screen. While some users noted the printer can be noisy and have occasional paper handling issues, the overall experience is positive for most. The value for the price point is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,781 reviews
  • Pros mentioned:
    Print quality

    Rated 3 out of 5 stars

    Great for general use, photos are super great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had one befor in the 5500 series that worked easily and I could tell if I was running out of paper This series seems like it is harder to see what left for paper. I recently printed some photos which turned out beautifully. It seemed as though the printer continued to want to print photos and didn't change back to regular printing, or recognize that I didn't have photo paper in the machine. Overall, it serves my purpose right now. Ink seems to be used quickly. I have kept track of ink usage for years and I run out much quicker now? What's that all about? Am I paying more for less ink in the cartridges?

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Easy to print the photos for the book I was making

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been easy to print my own photos of a mural I painted so I could put together a history of the project. The captions were easy to print. My husband finds it easy to print his articles and reports for his volunteer position. I am pleased at the printing whether using copy paper or photo paper.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its a bit slow at printing, but pretty sharp image

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ePrint option which is how I use it other than via Wi-Fi. I wish it was faster, but I guess that's based on how much more I want to pay. Overall I like the printer. Scanning is also pretty good as well as the touchscreen display!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Wireless
    Cons mentioned:
    Paper tray

    Rated 3 out of 5 stars

    Printer HP6520 is an Ok printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer HP6520 I enjoy the wireless ability after troubleshooting for several hours to trace down why my printer took so long to print. The physical setup was simple; however following the instructions on the installation disc was a bit confusing because some of the windows displays on the HP 6520 printer were not the same as mentioned on the instruction disc. Network wireless is just not as simple as it is made out to be. Some say just 20 minutes but really took at least an hour. For those who are not tech savvy, it would be best to have an experienced computer person alongside of you to answer the question where do I go from this point to that point. The touch panel is nice and displays colorful apps, more about this later. Paper Jams I now see why so many purchasers of this printer have the continuing problems of paper jams. The sheet pickup from the paper tray is designed to jam. I noticed that whenever I tried to add more paper to the paper tray, and the paper tray was not completely empty, the printer would jam. Looking into the paper tray I could see that the printer partially feeds a new paper sheet on to the rollers after each job is completed. When adding new paper to the tray, this partially fed paper then jams the printer by clumping up as the newly filled paper tray is pushed back into position. The clumped sheet has to be removed before the next printing job can start. On my previous HP C6820 printer, adding paper to a partially filled paper tray was no problem; however on this HP 6520, the design causes an immediate paper jam. The size of the paper tray holder only allows for about 50 sheets of paper which causes you to constantly fill the tray with more paper and, most likely, in the middle of a printing job. The design of the paper tray does not allow you to visually check how much paper is left in the tray without opening the tray, and thus causing another paper jam—pure frustration. Minor Annoyances The on/off switch is a small micro bar just above the written symbol for on/off. Unless you are looking for it you cannot see it. Most printers have a larger and lighted on/off switch. Also the lid edges to the scanner are so narrow, that sometimes when trying to lift the lid to scan you lift the top part of the printer and expose the inner workings and ink cartridges. Just a quarter of an inch more plastic around the edges would have prevented this problem. Another printer/sheet problem is that sometimes the printer will grab two or three sheets together in a lump and try to print on the top sheet only. If the print is successful all you can do is throw the other wasted sheets away. Do not try and put them back into the sheet holding tray, this will only cause another paper jam. Support My old HP printer after 5 years started crashing and paper jammed to a point I could not use it after a gear wheel broke; maybe a 20 cent part. I webbed HP printer support here in Phoenix and went down to the address listed on their web site only to find that they were not at the listed place any more. When I called the listed phone number on the web site the person said that they get many calls concerning HP, however they are not an HP office. I called a few other printer repair shops and they told me just to throw the HP printer in the trashcan and buy another printer. Web Connect Apps Read the fine print carefully before activating the apps. Yes, this printer has apps. Many of the apps automatically print 4 to 6 pages of information each week without your permission. What a waste of paper and valuable ink. Cartridges Probably the worst designed replaceable cartridges to date. Each slim ink cartridge, #564, has a large orange lever that has to be twisted off the cartridge to expose the ink before being placed into the printer. A couple of the levers in my first set of four cartridges were very difficult to twist off; one I thought I wasn’t going to get off and another cartridge almost flew out of my hand once the tab did come off. I recommend that when you are adding replaceable cartridges to your printer open each cartridge separately over the kitchen sink and then walk your open cartridge with a paper towel under it to the printer and install it. This will prevent you from having the ink cartridge drop or fly out of your hand and land on the floor and permanently stain the floor. The amount of force required to force the orange lever off the cartridge is ridiculous. All my previous ink cartridges had a simple lift off foil tab to expose the ink. Copying/Scanning This printer copies each sheet of paper very fast, as least twice as fast as my older HP C6820. Printing from the computer is also faster and colors are good. Have not tried the scanning into the computer yet.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price, Size

    Rated 5 out of 5 stars

    Easy to set up, lots of features, great price

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked at size and price and ink prices as we do not use it much and our last printer had lots of issues with not being used. This has a set up to print on its own to stay exercised. Love the email feature. I have 3 boys not at home but still depends on us and it is so nice for them to be able to use the email print to send us needed documents and we don't have to have emails sent then printed. Doesn't take up lots of room and easy for a tech challenged old man to set up. Great for price and rated well in Consumer Report.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality, Wireless
    Cons mentioned:
    Paper tray

    Rated 4 out of 5 stars

    Great printer, paper can be finicky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this printer because i was wanting a wireless printer that i could locate anywhere in the house, and wasn't an Ink monster. I have always had HP printers and they have never failed me. This was a great price and looked simple to use and set up, plus it has the 4 separate ink cartridges which you can also buy in XL sizes which is a bonus for me. Set up was a breeze and it prints photos and documents seamlessly. The only issue i had was when i was setting it up to print off of paper, it jammed a few times causing the paper to get stuck inside the printer. Apparently HP has thought this one through as you can take the piece out from the inside and grab the paper from the top, or the bottom is pretty much open when you slide the paper tray out and you are able to grab that scrunched up piece of paper from the bottom no problem. Overall i would buy this printer again as it has not jammed since the first day.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Print quality

    Rated 5 out of 5 stars

    Easy to install and operate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although we use this printer for documents primarily, the photo quality is very good also. Even though the ink cartridges are separated into blue, yellow, and red, it seems as though they usually run out at the same time. I would have preferred one color cartridge as I had on my old HP printer. However, the printer is easy to install and operate and the price affordable. We actually purchased two of them. The wireless feature is definitely a plus.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    great printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great printer, easy to set up, the touch screen is awesome and the print quality is very good. It prints quickly and I like that the paper is protected with a cover. Haven't had it for very long but so far I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    LOVE this printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a nice printer for home use. The touch screen is a lovely feature, everything runs smoothly and the print quality is really great. Pages prints fast and the print from mobile device is really convenient. Installation was a breeze even with out a CD drive. The only complaint is sometimes after it updates it makes the noise as if it's going through a cycle which includes opening and closing the paper tray where the paper comes out. It startles me sometimes. I haven't had any issues and have had the printer for 2 months now.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 4 out of 5 stars

    Great printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a HP Photosmart 6300 Series which eventually went kaput. Looked at other printers; Canon, Epson, etc. I had been very happy with my previous HP, decided to get the 6520. Glad I did; easy to set up, and the ability to print docs. when away from my office is fantastic. Don't know if it will gobble up cartridges as fast a the 6300. I'll wait and see, hence the four star rating.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Size

    Rated 5 out of 5 stars

    Great Little Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replace my little hp F4180 All In One, which was a perfect little printer for my purposes. It just pooped out. They say printers only last about 3 years, so I should be happy mine lasted a bit longer than that. I just used it at home for printing off the internet or printing letters or sometimes photos and sometimes some scanning. This one is a little larger, but still a reasonable desk-top size, and it looks great--not like a monstrosity like some of them. It has been easy to work with so far. This review page did not give the option to select use BOTH for photos and documents, so I selected documents, but I've printed some 4x6 photos with free photo paper that came with the hp ink purchase, and the quality was surprisingly good! It doesn't give the resolution option (don't know why this is), but the photos I printed from my little digital camera (nothing fancy) came out great. Scanning is easy. Other printing like a webpage or a document is fine. It will also printed two-sided, which works great, and I use it a lot to save paper. It's pretty quick, too. It is supposed to consume less ink, so I hope that will turn out to be the case. We all are aware how expensive hp ink has been in the past. Also, you can see your ink levels by opening "Devices and Printers" then opening the "hp Assistant." Finding out my ink levels on my F4180 was such a hassle, and now it's easy. About the hookup, I had trouble getting the wireless connection working, so I just plugged in the cord and it worked immediately. If you're a techie, which I am not, you could probably have it up and running wirelessly in nothing flat. This printer does not have a document feeder, so if that's important to you, look for something else. The ink cartridges are easy to change. The colors can be changed out separately, so if you run out of blue or red, for example, just switch out the one that runs out. I'm sure this printer does more than I know it does, too, but it has been great for what I use it for so far. I hope this review helps you readers; I almost always read reviews before I buy something if they are available. I am budget conscious, yes, but more descriptively, VALUE conscious.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 4 out of 5 stars

    Great wireless printer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The print quality is really good. The setup was easy. The touch screen interface and apps is an added plus to the ease of use!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality
    Cons mentioned:
    Noise level, Reliability

    Rated 3 out of 5 stars

    clunky but efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially we loved this printer, but it has failed 2 times and had to be replaced by a new unit. The current printer is loud & noisy, it had a paper jam and now ever since it makes a grinding and ratchet noice every time it turns on. and takes forever to accept a command to print. NOT our favorite piece of desk equipment that's for sure. but the PRINTS them selves look great, when you get them!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Print quality, Size

    Rated 5 out of 5 stars

    HP printers are STILL the way to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally replaced our old HP Desk-jet 5610 printer, after a good long 8 years. I ended up picking this printer because is was roughly the same size as my last one, & it has wireless printing capabilities, that are highly reviewed. After about 15 minutes of setup, I had our new edition printing pictures from both my desktop, & my laptop, as well as my Samsung S5 & My wife's iPhone 5S. You can even print while you're away from home! Nice product HP!! Glad we stuck with you ;)

    I would recommend this to a friend
  • Pros mentioned:
    Price, Print quality, Wireless

    Rated 5 out of 5 stars

    Really enjoying having gone wireless!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our household is thouroughly enjoying the HP Wireless printer. The quality is more than sufficient, the price was very good, and the ink prices are comparable to what we previously had (another HP). We had it all set up and printing very quickly, but then the next day we were trying to print, it would not work. It said it was connected, but something wasn't right. It took a while for us to figure out what to do, but after reseting the modem, computer, printer and verifying things, especially the ip address, it has been wonderful ever since. We do not print pictures so I can't comment on that, but documents are great. I would recommend this printer for basic home use. It copies great too.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Wireless
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quality wi-fi printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most of my printers have been HPs. The rare excursion to another printer was a disaster, so I returned to HP and decided to go wireless this time around, and am glad I did. One less cable to tether my laptop to. Set up was a breeze. I like that the printer is not noisy when printing (although when winding up it is on the noisy side). The printer is fast, the quality of print very good. I also love that I can email a picture or document from my phone from anywhere and it will print at home. Hopefully this printer will last as long as, if not longer than my old one (4 years of heavy use). The only downside to this (and any printer really) is the cost of the replacement ink cartridges. If they'd bring that cost down, we'd all be happy. I haven't used this one enough to determine the rate of ink consumption, but if it's like my old printer, it would be in the low-medium range. Although I've used the printer primarily for document printing, the quality of the photographs I've printed has been excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    HP you have done it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never owned a Printer made by anyone else. HP is clearly the leader in Printers and computers for a reason. The easy of installing this product and the wifi connection makes it even better and the photos that it prints are amazing. The price was fantastic and also the ink price is not to bad at all. This is the printer you want and need.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Excellent Printer

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy to setup for all devices. Simple to use. Great photo and print quality.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Wireless

    Rated 5 out of 5 stars

    I like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took the step of purchasing this printer because previously I had fallen for the cheap printer/expensive ink ploy that we all know so well. Tired of paying $30 for a color cartridge, and then being forced to throw half the ink away when the black portion was gone, I looked for a printer that would do things differently. I asked the salesperson point blank: which company is known for its low-priced ink? Answer: HP. I looked at the model below this printer in price, but the salesperson was not able to easily demonstrate the cruder-looking touch screen, so I rejected that model, and went to this one on sale, which, indeed, is easy to understand, I was steeled for all sorts of problems with setup, having read other reviews, but there were no problems at all. The wireless works easily. I like how I don't have to carry the laptop into the office to print. I'm only a light user, though, so I can't say how durable it is yet. Yesterday the printer spit out a printed document before I even realized it was done warming up. To me it's fast, much faster than my old all-in-one. The scanner actually works, too. And you have the option of telling it to only use black ink for copies. And the ink cartidges--yellow, blue, magenta, and black can be separately replaced when they are actually empty and do cost less than I was used to. I do not use it for photo printing, so cannot speak to that. Looks good on the desk. I like the paper drawer it has. So far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Size, Wireless
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Giod cheap printer

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thr printer is a great deal for the price: touchscreen, air-print, wireless, good quality, relatively cheap ink, compact size. It I just a little bit noisy and takes a little too long to warm up.

    I would recommend this to a friend