“I tried to use 61lb photo paper and when it grabbed the paper, the back door opens and do not print. I'm frustrated bcs I bought it because my other printer suddenly stopped grabbing the paper when it used to grab it perfectly.Now i have two printers”
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Lin, I am sorry to hear about your experience. The printer is specified to handle up to 66lb photo paper. One option is to check the paper settings after changing the paper, but before confirming the printing. By default, the printer is set for regular bond paper.
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