Questions & Answers

17 Questions & 22 Answers
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  • Question
    The late 2016 of this same laptop have a battery drain issue when it is completely shut down. Does this 2017 model have the same issue?   (1 Answer)

    By Mehmet February 15, 2017.

    Answers
    • Best 
      Answer

      I have the new 13-AC013DX (8GB/256GB) model with the active pen. I have tested it for 12 hours. So far I dont see a battery drain when its shutdown. One thing I noticed though. Although the battery remained at 100% after I restarted the computer after 12 hrs, the battery did drop to 95% after 15 mins. I hope to expand the testing to 24hrs and see how it goes.

      By Anonymous February 16, 2017.

    • Question
      Is the pen an active stylus?   (3 Answers)

      By kitkat February 9, 2017.

      Answers
      • Best 
        Answer

        Yes it is. It uses N-Trig technology just like the Surface products, and ink works as well as it does on the Surfaces. In fact, you can use the Surface pen with this Spectre, and vice-versa you can use the HP pen on a surface.

        By shirokuro73 February 12, 2017.

      • Question
        Is the pen the only differentiating feature when comparing this model (13-AC013DX) to the 13-W013DX? Same bezel sizes, specs, performance, etc?   (1 Answer)

        By Jeff February 12, 2017.

        Answers
        • Best 
          Answer

          As far as I can tell, yes. I bought a 13-W023DX (the 16/512 config as opposed to the 8/256 config) last week and exchanged it yesterday for the 13-AC023DX once I found out about the added pen capability. From everything I can tell, the specs apart from the screen digitizer and included pen are identical. One thing I did notice though is that my W (no pen) model came with a Toshiba SSD, whereas the AC (pen) model has a Samsung PM961 SSD which is faster. That may not be because of the change from W to AC though, I know manufacturers sometimes change the SSDs in certain models anyway). It's also worth pointing out that the specs listed on the box of my 13-AC023DX mentioned NOTHING about a pen or digitizer, only "touchscreen." However, sure enough the pen (and AAAA battery) were in the box.

          By shirokuro73 February 12, 2017.

        • Question
          how long does the battery last?????? want honest ans...   (2 Answers)

          By pele February 25, 2017.

          Answers
          • Best 
            Answer

            I've had mine&I'm averaging pretty close to the same as the other person who answered, 8-10hrs. That's mostly online(videos, fb, surveys,etc) &emails. Hope this helps.

            By Cher00 April 17, 2017.

          • Question
            Does this have CD/dvd disk drive ?   (2 Answers)

            By dodge February 16, 2017.

            Answers
            • Best 
              Answer

              No, but you can buy an external one elsewhere for about twenty bucks. There is a normal USB port on here for "legacy" accessories such as that.

              By usa1776 February 18, 2017.

            • Question
              Does it support Windows Hello Facial Recognition?   (2 Answers)

              By Dan May 3, 2017.

              Answers
            • Question
              Does this model come with a media reader and HDMI output slot?   (2 Answers)

              By Jan June 8, 2017.

              Answers
              • Best 
                Answer

                No, this does not have HDMI or a memory card reader.

                By CommunityAnswer June 8, 2017.

              • Question
                Does it come in ash copper color???   (2 Answers)

                By Pele February 24, 2017.

                Answers
                • Best 
                  Answer

                  It does come in Dark Ash Silver, but that's a model you have to order through HP via their build to order option. Best Buy does sell one model in Ash Silver with the 4K screen.

                  By Macnomore April 1, 2017.

                • Question
                  does this computer have UBS ports to connect to an older printer which is an HP Printer?   (1 Answer)

                  By skippy April 5, 2017.

                  Answers
                  • Best 
                    Answer

                    Yes, this has USB ports.

                    By CommunityAnswer April 5, 2017.

                  • Question
                    Is their a cable laptop lock that will work with this laptop?   (0 Answers)

                    By TSK August 7, 2017.

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