“Just booted this up for the 1st time & the bottom right hand corner of the desktop says "ASUS"?! Totally confused as this is an HP? This is the 3rd laptop I've bought in the past 4 weeks (Asus & Lonovo previously both defective), so feeling on edge...”

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• Go to settings and fully reset the device and reinstall windows. For help on how to do this see you tube. Process may take around 1.5 hours.

  Answered by asdf 8 years ago

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• Should have taken it back immediately for assistance. Best Buy Geek Squad are very helpful. Did you buy the extra assistance offered by BEST BUY? If not, contact Samsung. Or, YouTube videos offer a variety of help. Good luck.

  Answered by Maestradenada 8 years ago

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