A:AnswerHi Scottee, thank you for the question. The pandemic has affected manufacturing and transportation schedules worldwide. Release dates have been impacted as a result. HP is endeavoring to meet demand and appreciates your patronage and patience.
A:AnswerHi Hector, thank you for the question. This Spectre x360 does not include a CD/DVD drive (optical drive). You can, however, connect an external drive in one of the USB ports.
A:AnswerHi Nina, thank you for the question. Apologies for what you are experiencing. We cannot determine the issue or cure in this forum. Please reach out to Tech Support for assistance: 800-474-6836.
A:AnswerI did not realize the difference, but I can tell you the camera is horrible on the new HP Spectre. I, too, have an older HP Spectre (purchased in 2018) and its camera was wonderful. I guess you have explained why this new one is so bad. I bought a logitech external camera to use.
A:AnswerThank you for your question. I was able to locate the part number for replacement tips, L04536-001, as well as part numbers for compatible replacement pens, 1MR94AA#ABL and 2MY21AA#ABL. Since these parts are not sold on this site, I recommend utilizing Google and HP Support to locate authorized retailers: https://support.hp.com/us-en
A:AnswerHi.. This sort of question really needs to be addressed to Microsoft however I'll try to help. I ran into the same problem. So, assuming that you have logged into your laptop with your Microsoft account and you bought the win 10 pro upgrade from the Microsoft store then you are experiencing the same thing I found. I could see the new license i had purchased in my MS account information BUT when I attempted to upgrade using the $99 purchase I got nowhere. Something caused my MS account to not sync with the laptop and upgrade the OS. Nothing I tried worked. So, I looked for a phone number for MS Support but it is hidden. I called the sales team at MS to complain that I'd purchased the license but it would not activate. They got me to the live support team and the person there told me what to do. They have a special license key that somehow got their license provisioning system to force my laptop to see the newly purchased win 10 pro key in my account and voila my system upgraded and now I'm on Win 10 pro. Life is good. Thus, assuming you already bought the key, you need to call MS and ask them to get you in touch with the technical support team. They can help you fix this.
A:AnswerYES, WILL PICK UP BOTH 2.4 AND 5GHZ PERSONAL HOTSPOTS AS WELL AS HOTSPOT 2.0, IT USES AX201 WIFI 6 CARD FROM INTEL, VERY FAST, I GET 1.4DOWN AND 400 UP ON MY WIFI 6 ROUTER AT WORK
