Questions & Answers

1-10 of 100 Questions
  • Question
    I am intrested in this phone. What service towers are used for these phone?   (6 Answers)

    By Becky January 5, 2017.

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    • Best 
      Answer

      Lookibg at the specs will tell you everything. It is a GSM phone. It will work with T-Mobile, att or Thier sub brands cricket and metro pcs. Does not work on CDMA networks such as sprint or Verizon.

      By Metoo January 5, 2017.

    • Question
      Do the Mate 9's Contact and Calendar sync up with my Google Account's Contact and Calendar?   (5 Answers)

      By ShigK February 28, 2017.

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        Answer

        Yes they sync with each other. I add things into the Huawei calendar all the time because I like the layout of Huawei's calendar. And when I go online on my PC , everything I entered shows up in my Google Calendar.

        By JAYTC08 March 2, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      I am very interested in Huawei phone. What model of Huawei should be purchased, which works with "Verizon" in US and "Chinamobile" in China? Thanks!   (3 Answers)

      By amyc February 20, 2017.

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        Answer

        Unfortunately, the US model Huawei Mate 9 is not compatible with Verizon's network. We recommend using a GSM carrier like AT&T or T-Mobile in the US. To check compatibility with international carriers, please review the band info and consult with Chinamobile for more info: MHA-L29 SIM1: 4G TDD LTE: Band38/39/40/41(100MHz) 4G FDD LTE: Band1/2/3/4/5/7/8/9/12/17/18/19/20/26/28/29; 3G UMTS(WCDMA)/HSPA+/DC-HSDPA: Band 1/2/4/5/6/8/19 3G TD-SCDMA: Band34/39 CDMA EV-DO Rev. A: BC0(800MHz), only for China Telecom 2G GSM: 850/900/1800/1900MHz SIM2: 3G UMTS(WCDMA): Band 1/2/4/5/6/8/19 CDMA: BC0(800MHz),only for China Telecom 2G GSM: 850/900/1800/1900MHz MHA-L09: 4G TDD LTE: Band38/39/40 4G FDD LTE: Band1/2/3/4/5/7/8/9/12/17/18/19/20/26/28/29; 3G UMTS(WCDMA)/HSPA+/DC-HSDPA: Band 1/2/4/5/6/8/19 3G TD-SCDMA: Band34/39 2G GSM: 850/900/1800/1900MHz (NS)

        By Huawei Customer Care February 20, 2017.

        • Brand Representative
    • Question
      Hello, I'm gonna be traveling in two days to Miami and I'll be in dolphin mall for buying so I need to know if The best bit dolphin store has Hawei Mate 8 or 9 unlocked. I wait for answering. Thanks   (1 Answer)

      By Robertoarg January 24, 2017.

      Answers
      • Best 
        Answer

        yea, call the store - why you asking here at best buy?? lol

        By nonsense January 25, 2017.

      • Question
        This have a built in fm radio for local radio stations? And if the battery is swappable?   (6 Answers)

        By nightcap July 1, 2017.

        Answers
        • Best 
          Answer

          It does not have a built in FM radio in it unfortunately, but you can listen to your local stations through their app, or through the browser. The battery is not swappable, but it's bigger than the batteries in most flagship phones. I can get through a full day of moderate use without any problems and the included charger is very quick.

          By EddieZ July 2, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Member
      • Question
        Does the Mate 9 have live icons that will indicate if there are new emails, texts, voice messages, etc. waiting and the number of them that are waiting to be read?   (5 Answers)

        By BigDave March 6, 2017.

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          Answer

          Yes, on the upper notification bar at the top of the screen it will indicate how many voicemails there are. As far as emails, it shows that you have them but not how many at the top. Its like most Android phones in this respect.

          By Kordable March 7, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        does the mate 9 have the fm radio tuner app for local radio stations?   (2 Answers)

        Answers
        • Best 
          Answer

          Nope! And be super careful. Mine is fragile at best. I've owned androids for near 10 years, this is the first broken screen. It fell on a carpeted floor from 2 feet! I'm gonna pay to fix it, and sell it. (Huawei didn't honor their warranty!)

          By LordDean July 4, 2017.

        • Question
          IS MATE 9 OR ANY BIG SCREEN MODEL CAN USE FOR FREEDOM MOBILE IN CANADA   (5 Answers)

          By Anonymous June 28, 2017.

          Answers
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            Answer

            Dear customer, Thank you for showing interest in our Huawei Mate 9. All of our devices works with the GSM technology What does that mean? Means that If your carrier provides you a SIM card the device will work with it. For more information we kindly recommend you to contact your carrier. However we do not sell the Huawei Mate 9 in Canada and we do not have any international warranty. We suggest you to check our newest device in the market, the Huawei P10. If you have any other doubt we kindly ask you to get in touch with us, one of our representatives will be more than happy to solve all your doubts. Please visit the link mentioned bellow, in there you will be able to find all of our contact methods. http://consumer.huawei.com/ca/support/index.htm Keep supporting Huawei! BG

            By Huawei Customer Care June 28, 2017.

            • Brand Representative
        • Question
          Trying to decide if this should be my next phone, but the following photo is a common occurrence at my local Best Buys (Pentagon City and Bailey's Crossroads) How is a person expected to make a decision about a new phone if they are unable to try it ????   (4 Answers)

          By Panther April 7, 2017.

          Answers
          • Best 
            Answer

            Honestly, the specification speaks justice and truth about the Huawei Mate 9. I did extensive research about this and it definitely has met its promises. I have been Samsung user for 5 years and when i made the switch i was not disappointed. It’s a phenomenal device with great battery life ( 4000mAh), 4 GB of RAM, 64Gigs of internal storage with an option of expandable memory( micro SD card compatible) , 7.0 Nougat, and front camera 8 megapixel, 12- megapixel in the back along with 20 monochrome megapixel. Compare the specifications with other phones and you will see that the Mate 9 is best overall. Highly recommended.

            By Jessbot April 25, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          Connecting everything to Outlook exchange server and outlook.com mail is key for me. I want "OK Google make an appointment for..." to put the appointment in my Outlook calendar, reminders, etc. Can the Mate 9 accomplish this?   (4 Answers)

          By BigDave March 4, 2017.

          Answers
          • Best 
            Answer

            Hello BigDave, when you pull up the email app on the Mate 9, you are able to set your Outlook email as your default email. so that when Okay Google pulls up your email in your request by default it will select your outlook calendar and email. (DM)

            By Huawei Customer Care March 4, 2017.

            • Brand Representative

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