Questions & Answers

Q: QuestionCan I upgrade this machine to RTX 2070 without having to get other parts to make it work?

Asked 6 years ago by Ipswich.

• A:Answer Hello, This computer is upgrade friendly, the only thing to make sure of is that the RTX 2070 will be able to fit in the case as the GPU size may vary. Thank you for your question.

  Answered 6 years ago by iBUYPOWER Product Expert

  
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Q: QuestionCan a i9 run on this pc

Asked 6 years ago by Norman.

• A:Answer Hi Norman, There should be no problems running an i9 on this system. Thank you.

  Answered 6 years ago by iBUYPOWER Product Expert

  
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Q: QuestionHi I bought the exacted same model and I want to know how to change the RGB colors it will be nice if you can give me a link to the program My best regards, William

Asked 6 years ago by William.

• A:Answer Hello, When i bought mine there was a software program already downloaded onto my pc that let me change the colors. It was already loaded onto my desktop. I am away from it at the moment, so i can not look to find it for you.

  Answered 6 years ago by ChrisVerified Purchase

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Q: QuestionIs this going to be able to work with the elgato hd60s at 60fps

Asked 6 years ago by Hunter.

• A:Answer Hi Hunter, The card should work as long as it meets the requirements for the Elgato HD60 card. As that recording gear is not something we test out, I cannot tell you how it will perform on this system specifically in terms of FPS. I believe it varies on the settings you choose as well. Thank you.

  Answered 6 years ago by iBUYPOWER Product Expert

  
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Q: QuestionHow do I change the lighting on the inside of the PC. Every time I try to open up the aura app that came with the PC it said it cant open. So I deleted the app. Please help.

Asked 6 years ago by Alex.

• A:Answer Hello! We are sorry to hear about your experience and thank you for expressing your concern. Please give us a call at (888)-618-6040 and our technical support will be able to assist you further in resolving this. Our Technical Support hours are Mon - Fri from 8:30 am - 5:00 pm PST. Thank you for your question!

  Answered 6 years ago by iBUYPOWER Product Expert

  
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Q: QuestionCan I download pictures from a sd card from my camera?

Asked 6 years ago by Anonymous.

• A:Answer Yes, you can transfer files from a memory card to this PC.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionIs the motherboard in this compatible with overclocking? If so, is the CPU supplied with it unlocked?

Asked 6 years ago by Connor.

• A:Answer Hi Connor, The computers do not come overclocked and are not recommended for overclocking. Thank you.

  Answered 6 years ago by iBUYPOWER Product Expert

  
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Q: QuestionWhat size is the case for the fans Cause I wanna change the back fan for s corsair rgb one

Asked 6 years ago by Bert.

• A:Answer Hello Bert, The size of the fans in this case should be 120mm, however this may vary depending on what we have on hand. Thank you.

  Answered 6 years ago by iBUYPOWER Product Expert

  
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Q: QuestionWhat are the dimensions of the Desktop (width, depth, height)?

Asked 6 years ago by Craig.

• A:Answer Hello Craig, The requested dimensions are as listed under Specifications tab on the bottom of the page. Product Height 17 inches Product Width 7.9 inches Product Depth 17.5 inches Product Weight 30 pounds Thank you.

  Answered 6 years ago by iBUYPOWER Product Expert

  
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Q: QuestionJust bought this last week. The head phone jack doesn't seem to work on the top or the back? I have speakers connected to monitor connected to tower with HDMI that works. Windows Audio setting set to Automatic. Suggestions?

Asked 6 years ago by jacob91k.

• A:Answer Hello! Please give us a call at (888)-618-6040 and our technical support will be able to assist you further in resolving this. Our Technical Support hours are Mon - Fri from 8:30 am - 5:00 pm PST. Thank you for your question!

  Answered 6 years ago by iBUYPOWER Product Expert

  
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Q: QuestionHi i recently Bought this computer and not even 1 week the 1tb hard drive went missing and cant be find on my computer, i have safely checked the cables if its fully plugged in but it still doesnt shot, i have even tried searching it in disk management

Asked 6 years ago by Hiramusa.

• A:Answer Hello! We are sorry to hear about your experience and thank you for expressing your concern. Please give us a call at (888)-618-6040 and our technical support will be able to assist you further in resolving this. Our Technical Support hours are Mon - Fri from 8:30 am - 5:00 pm PST. Thank you for your question!

  Answered 6 years ago by iBUYPOWER Product Expert

  
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Q: QuestionWhere on the pc can you put disk or cds , dvds ect ?

Asked 6 years ago by Anonymous.

• A:Answer In expansion slot or use an external drive via usb

  Answered 6 years ago by AnonymousVerified Purchase

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Q: QuestionIs this computer with Windows built into it? And which Windows?

Asked 6 years ago by Yoav.

• A:Answer Hello, This computer comes with Windows 10 installed. Thank you.

  Answered 6 years ago by iBUYPOWER Product Expert

  
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Q: QuestionIs there somewhere I can find more precise specs? Im trying to make a PCpartpicker list so I can upgrade easier in the future.

Asked 6 years ago by Anonymouse.

Q: QuestionWhen you pay for the PC each month are you able to use the PC tower when you didnt pay for the whole amount ?

Asked 6 years ago by Saber.

• A:Answer Yes, you are able to use the computer while you are paying monthly

  Answered 6 years ago by Chris

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Q: QuestionWhen I turn on my computer it says, "Windows could not complete the installation. To install Windows on this computer, resart the installation." What do I do?

Asked 6 years ago by YaBoy.

• A:Answer Restart in the install. It’s brand new. Once that’s done make sure you fully update everything and your golden!

  Answered 6 years ago by JcdropshotVerified Purchase

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Q: QuestionDoes this PC come with a key board and mouse.

Asked 6 years ago by collin.

• A:Answer Yes! A nice mouse and a decent keyboard.

  Answered 6 years ago by Bcompton5

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Q: QuestionOk I just bought this computer yesterday and I got everything plugged in hdmi to the Monitor And nothing is being displayed FYI yes it’s all plugged in and on

Asked 6 years ago by Jerry.

• A:Answer you gotta make sure your plugging it into the correct port on the computer, its the one on the GPU (the lowest HDMI port)

  Answered 6 years ago by francisco

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Q: QuestionWhat’s the processors specific name or generation? It just says i5

Asked 6 years ago by James.

• A:Answer as it reads when i open dxdiag "Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz (6CPUs), ~2.8GHz" hope this helps but as i said in my review i would avoid this PC

  Answered 6 years ago by Vance

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