Questions & Answers

Q: QuestionDo you guys fix a pc that got wet and doesn’t turn on

Asked 6 years ago by Brandon.

• A:Answer Yes. You can go to the Best Buy website, scroll all the way down to where it says Support & Services and click Customer Service, find where it says Geek Squad Services and click on See All Geek Squad Services, and that whole page can tell you what you need to know about fixing electronics and appliances. Or if you want to call them for their services, I'll save you the trouble looking for it, you can speak to an Agent by calling this phone number: 1-800-433-5778 Hope this solves your problem, have a great day!

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    iFixit - Pro Tech Toolkit - Professional Set

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  Answered 6 years ago by iAmLegendanny

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Q: QuestionWhat does this device do for a 12 year old beside playing games

Asked 6 years ago by Jewels.

• A:Answer The item can be used for school research, internet and social media it many other capabilities.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionIt says it comes with a fortnite bundle of 2,000 v-bucks how do you redeem that if it’s true? Thank you.

Asked 6 years ago by Eric.

• A:Answer There should be a code on your paper receipt. If there is no code, contact Best Buy customer service line and they'll email a code. I had the digital receipt and I had to call the customer service line and they helped me. After you do that, redeem the code from the GeForce Experience program. Because the site on the instructions from the receipt is not actually the site to use.

  Answered 6 years ago by GRay17Verified Purchase

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Q: QuestionDoes it work with an HTC Vive

Asked 6 years ago by Anonymous.

• A:Answer Yes, the desktop will work with an HTC Vive.

  Answered 6 years ago by CommunityAnswer

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Q: Questioncan you change the blue color on front of the computer or is that the only color ?

Asked 6 years ago by MadeHuman707.

• A:Answer Yes, you can change the blue color in front of the computer.

  Answered 6 years ago by CommunityAnswer

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Q: Questionive just purchased this desktop and im getting terrible connection via wifi and i cant find the wireless network adapter can anyone tell me where it was located? did it come separately in the box? if so mine didnt come with one

Asked 6 years ago by imhellafrustratedlol.

Q: QuestionWhen i got the desktop and opened it, i found these 2 black antenna things, i just wanted to know what those were?

Asked 6 years ago by Nick.

Q: QuestionI’m new to this, I’ve recently bought this specific PC but I want to know if I need to plug in the cords that are connected to the graphics card in order for it to work properly? I have a DVI-D connected to the graphics card, if that helps

Asked 6 years ago by Goose.

• A:Answer You should be plugging everything into the graphics card not the motherboard. If you need extra spots to plug in for extra monitors or TVs then youll have to plug it into the mother board after changing some settings in the bios

  Answered 6 years ago by Sourpatch210Verified Purchase

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Q: QuestionWhat motherboard does it have???

Asked 6 years ago by HaroldOrtiz01.

• A:Answer This computer comes with a B360M motherboard.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionWhat is the power supply in this computer?

Asked 6 years ago by Adsen.

• A:Answer This unit has a 600-watt power supply.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionSo I bought this PC today, and Asus Aura won't start up. I tried to uninstall and reinstall but the same result keeps happening. Please help.

Asked 6 years ago by Sampatb.

Q: QuestionI recently bought this computer and I’m having connection issues, I do use wireless connection. I saw a video on moving something inside the computer involving internet to the outside but I don’t know what the part looks like or which one it is.

Asked 6 years ago by Axsten.

Q: QuestionWhat is this thing?It cane with my ibuypower bb950

Asked 6 years ago by Question.

Q: QuestionWill this desktop have a remote to change the color or is there a button also will it run fortnite and call of duty 4 with no lag what FPS will I get on these games

Asked 6 years ago by Blue.

• A:Answer No, this desktop doesn't have a remote to change the color.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionIs the PC readily upgradable? I want to add a SSD drive to decrease load times. Do I have to buy a SSD bracket and SATA cables or is that all included in the back and I can just attach a SSD drive to it?

Asked 6 years ago by Lien.

• A:Answer Does not come with brackets, you can still upgrade to an SSD. You have two options of SSD's M.2 or the regular SSD. M.2's are more expensive. With a Regular SSD it's best if you buy a Sata Data Cable from Amazon which is cheaper than the Best Buy Version. You PSU should have an extra cable to connect the power to the SSD. Anywho. Once you get the SSD set up into the computer. Clone your HDD into the SSD and then unplug your HDD and change the boot drive in the Bios and see if everything boots up. once you are good. You are all set with the SSD. also, back to the bracket, no there is none, also you can just throw it into the drive bay where it won't be seen unmounted as there is no moving parts in an SSD there is no vibration. That is the cheap way to go about it.

  Answered 6 years ago by Izhart

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Q: QuestionCan this pc run fortnite on a good fps? What fps can it run? Can you stream fortnite off this pc?

Asked 6 years ago by Aqua.

• A:Answer For sure it can, on average it can get above 150 fps and more if you lower the settings and adjust some settings with the graphics card. You also can stream but you might have to lower your settings depending on what you are streaming on (1080p or 1440p exc)

  Answered 6 years ago by HELPERVerified Purchase

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Q: QuestionCan this pc stream fortnite good and what's the frames on this pc for fortnite

Asked 6 years ago by Aqua.

• A:Answer Yes, of course!!!

  Answered 6 years ago by AlSolano

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Q: QuestionWould this PC be able to support an Elgato Game Capture card? I want to stream console games, I plan on using this for live-streaming!

Asked 6 years ago by xKarmalized.

• A:Answer Yes. I use the external one.

  Answered 6 years ago by AlSolano

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Q: QuestionWill this pc support an rtx 2060 looking to upgrade

Asked 6 years ago by Austin.

• A:Answer Yes it will it has the power cable with both 6 and 8 pin plug

  Answered 6 years ago by MikeVerified Purchase

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