Questions & Answers

Q: QuestionWhat’s the return policy

Asked 8 months ago by Anonymous.

• A:Answer New Desktop and Laptop Computers: 30-days money-back guarantee Refurbished Desktop and Laptop Computers: 14-days money-back guarantee. Its so awesome I doubt you would even want to return it however.

  Answered 8 months ago by Jeffreviews

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwhat brand network adapter card does it have: MSI?

Asked 8 months ago by Stan.

• A:Answer the same as the motherboard msi bc thats who made it

  Answered 3 months ago by itzLekkeVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI see that the PC comes with Windows 11 Home. Is it possible to have the manufacturer or Best Buy install Windows 11 Pro, when I order it? Thanks

Asked 9 months ago by ProUserOnly.

• A:Answer You can upgrade it to Windows 11 Pro by applying your Windows 11 Pro serial number within your current installation of Windows 11 Home.

  Answered 6 months ago by StevRod

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat type of PSU is it?

Asked 9 months ago by SSVIP.

Q: QuestionWhy display not connecting

Asked 9 months ago by Matt.

• A:Answer Hi there! There are many reasons why the display is not connecting but the most common issue is typically because the HDMI/DisplayPort cable is connected to the motherboard when it should be connected to the ports on the graphics card. Hopefully that helps!

  Answered 9 months ago by iBUYPOWER Product Expert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow do I customize the PC RGB lights?

Asked 9 months ago by Logician.

• A:Answer the box gives you the info on dome cards inside with the pc idk how cuz idrc

  Answered 3 months ago by itzLekkeVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this PC come with windows installed?

Asked 9 months ago by NETO.

• A:Answer The description says Windows 11 Home

  Answered 9 months ago by ProUserOnly

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the style of ram I want to upgrade to 32 gb and would like to know what the other ram stick is.

Asked 9 months ago by Connor.

• A:Answer It's a single stick of DDR5 ram. You can add 3 more sticks to this mobo.

  Answered 5 months ago by Businessocks

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionconnected computer as per the instructions, plug in power cord, flipped the switch, but when I push the power button on the top of the computer it will not turn on. I see a green flashing light inside of the computer and the mouse will light up.

Asked 10 months ago by SA.

• A:Answer While I'm sure you've fixed this by now it's likely the connection within your tower to your power button came loose. Give IBuyPower a call and have them help you plug it in. If it's something worse, they should be able to help you or guide you on what to do.

  Answered 6 months ago by StevRod

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I upgrade the graphics card to a 4070 with out upgrading the power supply

Asked 10 months ago by Chris.

• A:Answer Hey there, unfortunately, you'd want to upgrade your PSU. Typically, we suggest a 650 Watt or 700 Watt minimum PSU for an RTX 4070 system.

  Answered 10 months ago by iBUYPOWER Product Expert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionAre these sata cables extras? Im so confused where they go with no instructions in box

Asked 10 months ago by Anonymous.

• A:Answer Hello there! Yes, the unconnected SATA cables included in your Accessories bag for future PC upgrades you make!

  Answered 10 months ago by iBUYPOWER Product Expert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow do i open the case to take out the bag

Asked 10 months ago by Idk.

• A:Answer Hello there. The latch for the side glass case panel is usually in the rear side towards the top. There's a screw and/or a small latch to pull.

  Answered 10 months ago by iBUYPOWER Product Expert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there an option to have two monitors on this computer or would I need to purchase an adapter?

Asked 10 months ago by Cee.

• A:Answer Hello there! Using multiple monitors for these newer generation gaming PCs only needs enough ports on the graphics card (typically 4) and additional HDMI/Display Port cables.

  Answered 10 months ago by iBUYPOWER Product Expert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes this come with windows 11?

Asked 10 months ago by curiousyn.

• A:Answer Comes pree installed within the SSD

  Answered 10 months ago by Michael

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI see that there's an SSD for the storage device, can you add another HD to it?

Asked 11 months ago by Xyphos.

• A:Answer Apparently you can add a SATA drive and there seems to have another slot for SSD in the bottom part of the motherboard (A650M-CX). The computer will have a cable connector for SATA but it might vary, however make sure you analyze the specs on your motherboard for compatibility.

  Answered 10 months ago by Michael

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat kind of CPU cooler does it use? What is its name and model?

Asked 11 months ago by CPUCooler.

• A:Answer Ryzen 5 8400f

  Answered 10 months ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat brand are the components excuse me, the motherboard is b650 or b560?

Asked 11 months ago by Elian2099.

• A:Answer In my case, it is the Asrock B650M-CX

  Answered 10 months ago by Michael

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the name of the rgb software

Asked 11 months ago by Gage.

• A:Answer Hello, and thank you for your interest! You will have to download the RGB software which is dependent on the motherboard manufacturer.

  Answered 11 months ago by iBUYPOWER Product Expert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionhow much fps in Fortnite and call of duty will it get

Asked 11 months ago by James.

• A:Answer Fortnite on all low and performance mode you will get 185-200

  Answered 10 months ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)