“We plugged the globe in and installed the app. The globe says to connect to the internet on the app except that’s not an option anywhere on the app. My phone itself is connected. How do we connect the globe?”
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You’re very close — this usually means the app hasn’t entered device setup mode yet. Here’s how to connect the globe step by step: Open the Imagix Portal app and make sure you’re logged in. From the home screen, tap Add / Set Up a Device (or Set Up New Globe). If you don’t see it immediately, look for a +, gear icon, or Devices section. When prompted, make sure: Your phone is connected to Wi-Fi (not cellular). Bluetooth is enabled on your phone. Plug in the globe and wait until it says it needs to connect. The app will then guide you through selecting your Wi-Fi network and completing setup. If the app is already open but not showing the setup flow, fully close the app and reopen it, then go straight to device setup again. If you’re still stuck, our support team can walk you through it quickly: Live chat: myimagix.com Email: [email protected] We’ll get you connected and up and running.
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