“Won't start - "door open." I've repeatedly refitted the door & checked head fit. All seem to be secure, yet I can't use this. And, wheels were hard to secure in holes and door is tricky to open So far worse shredder ever; haven't used it yet!”
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Sorry, there was a problem. Please try again later.I am having the same issue and have tried all of the troubleshooting steps. Were you ever able to get this issue resolved? So frustrating!!
Sorry, there was a problem. Please try again later.It was not what they thought they were buying, not BB product, return it & get the proper piece of equipment
Sorry, there was a problem. Please try again later.Agreed! had this shredder for one month and it stop working. I cleared the paper jam and still won't start. Wish I got the warranty. I got a better one from Costco to replace it.
Sorry, there was a problem. Please try again later.Hi there. We appreciate your Inquiry! Thank you for reaching out us Insignia. I apologize for the inconvenience you’re experiencing with your Insignia 10 Sheet Microsoft Shredder. Let’s troubleshoot the issue step by step: 1.Door Open Issue: * The “door open” message indicates that the shredder head is not properly positioned on the wastebasket or the head is not in the correct position. * Ensure that the shredder head is securely placed on the wastebasket. Double-check that it aligns correctly and sits snugly. * If the issue persists, try lifting the shredder head and placing it back on the wastebasket to ensure proper alignment. 2.Wheels and Tricky Door: * I understand that securing the wheels and opening the door have been challenging. * Regarding the wheels: - Push the wheel casters into the holes on the bottom of your shredder. - The wheels with brake levers should go into the front holes. * For the tricky door: - Make sure the shredder is turned off before moving it. - The door should be easy to open. If not, check for any obstructions or misalignment. - If the door remains difficult to open, consider contacting Insignia customer support for further assistance. 3.Shredder Not Starting: * If the shredder still won’t start, let’s address a few common issues: - Plug: Ensure the shredder is correctly plugged into a working power outlet. - Overheating: If the shredder has been in use for an extended period, it may have overheated. Unplug it and let it cool down for at least 50 minutes. - Jam or Clog: Check for any paper jams or clogs in the shredding slot. Clear any stuck paper or debris. - Safety Interlock: Verify that the safety interlock (if applicable) is engaged. - Fuse: Confirm that there’s no blown fuse affecting the shredder’s operation. Remember to power off the shredder before making any adjustments. If the issue persists, consider contacting our Insignia Customer Service for further assistance. Hopefully, we can get your shredder up and running smoothly! Yanne Insignia Support
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