A:Answer Hello, thank you for you interest in our tablet.
To answer your inquiry, my best suggestion would be to take advantage of the 15 day return policy with Best Buy, so you can exchange it. If your tablet is out of the 15 day return period, please contact us at: https://www.insigniaproducts.com/contact-us we'll be happy to assist you.
Deneb M. - Insignia Support.