Questions & Answers

Name: Insignia™ - 13.8 Cu. Ft. Frost-Free Upright Convertible Freezer/Refrigerator - White
Brand: Insignia™
SKU: 5450860
Price: 599.99 USD
Rating: 4.6 (511 reviews)

Insignia™ - 13.8 Cu. Ft. Frost-Free Upright Convertible Freezer/Refrigerator - White

Model:: NS-UZ14XWH7; |
SKU:: 5450860

User rating, 4.6 out of 5 stars with 511 reviews.

Highly rated by customers for:

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QuestionWhere is this made and who is the manufacturer?
Asked 8 years ago by Scout.
- Answer Made in China.
  Answered 5 years ago by InsigniaCustomerSupport
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QuestionDoes this item have a warranty? Insinia 13.8 Cu Ft upright freezer,Model ns-uz14xwh7
Asked 8 years ago by Jack.
- Answer I believe there is a one year warrenty. You can buy an extended one but i didn't
  Answered 8 years ago by nsoller
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QuestionIs there a button to press to turn off the beeping after the door has been open 5 minutes? (2) Does the App require a router? Can it connect via Bluetooth? (3) Why does it need 7" clearance? Is it okay with 5" clearance?
Asked 8 years ago by Jacob.
- Answer Any button press will stop the alarm. Your standard home WiFi will connect no need of any extra router assuming that freezer is within the range of your WiFi. No Bluetooth only via WiFi. I guess 5 inch is ok. This is not a required thing rather recommendation to keep the air moving.
  Answered 8 years ago by Husky
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QuestionWhat is the temperature range for the freezer? Will it hold at -20 C?
Asked 8 years ago by METABOLICLAB.
- Answer Lowest it goes is -11 degrees
  Answered 8 years ago by Adnileb
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QuestionCan you lock this freezer
Asked 8 years ago by Momofsix.
- Answer Hi! This freezer does not include a physical lock inserted on the unit; however the free Insignia Connect app will provide you an alert if the door has been left open over 5 minutes. It will also alert you in case of a power outage. Regards, Daniel T. - Insignia Support
  Answered 8 years ago by InsigniaCustomerSupport
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QuestionAre the shelves removable?
Asked 8 years ago by RVP.
- Answer Top 2 are remveable bottom 2 don't
  Answered 8 years ago by Bill
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Questiondoes it come in stainless steel
Asked 8 years ago by marc.
- Answer YES.
  Answered 7 years ago by NP67
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QuestionI have a 34 inch wide space to put a freezer. What are the required side clearances for this freezer?
Asked 8 years ago by Desperate.
- Answer The instruction manual says 7" all the way around. You might be able to get away with 5".
  Answered 8 years ago by lulal
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QuestionI saw your answer to the question about changing the hinges but I don't understand your answer. I need it to be hinged on the left with the handle on the right. Is this possible??
Asked 8 years ago by jenice.
- Answer No. Door is not reversible.
  Answered 8 years ago by Cece
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QuestionIs this freezer well-suited for use in an uninsulated garage in Texas? If this model isn't suitable for hot summer temps, do you make a model that can withstand the heat? The compressor on our current freezer failed from the heat.
Asked 8 years ago by grapeviner.
- Answer I use mine as a refrigerator only. The product may also be set as a freezer only. We have another one different brand however that we use as a freezer in Fla. It is well over 8 years no with no issues at all I think this product would handle the freezer task just fine. There is temp read out on mine so it is easy to set or regulate
  Answered 8 years ago by rpaul1968
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QuestionWhat is the exterior depth of the unit with the door removed? Need to get it through a door that is 28" wide. Thanks.
Asked 8 years ago by Doug.
- Answer Fridge body measures 27 1/4 without the door. Not sure whether the hinge cover can be removed, but will be necessary as that take it over 28 again. Unfortunately side dimension is 28 1/4 so just a little too wide. Good luck.
  Answered 7 years ago by AMahtab
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QuestionDo you have any convertible ref/freezers that have a lock?
Asked 8 years ago by Anonymous.
- Answer Frigidaire makes at least one.
  Answered 8 years ago by Phil
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QuestionDoes this freezer allow you to change door handle/hinge to right or left? On which side is it delivered?
Asked 9 years ago by Cowboy.
- Answer no not changeable and opens to the right.
  Answered 7 years ago by Larz67
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QuestionWhats the exact height of the highest point of the freezer? (not sure if the hinge is higher than the top of the unit)
Asked 6 years ago by Ian.
- Answer The exact height is 61 inches.
  Answered 6 years ago by CommunityAnswer
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Questionhow do i change temp.on the freezer?
Asked 6 years ago by Anonymous.
- Answer Hi! To change the temperature, press and hold Lock for three seconds, then + or - on the control panel touch pad to set the temperature inside the freezer. A beep sounds when the MAX or MIN temperatures are reached. The default temperature is 0° F (-18° C). The temperature range of Freezer mode is 10° F ~-11° F (-12° C~-24° C. The temperature range for Fridge mode is 35 ~ 46° F (2° C ~ 8° C). Viri E. Insignia Support. https://www.insigniaproducts.com/contact-us
  Answered 6 years ago by InsigniaCustomerSupport
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QuestionConcern I have is how difficult it is to open the door. I have to hold with one hand on the area between where the door closes with refrigerator and pull the handle to open. The seal is so strong I cannot open with one hand on handle. Why is this?
Asked 6 years ago by Palmtree2002.
- Answer Hi. Thank you for taking the time to share your inquiry with us. I want you to know that we deeply care on out products providing only satisfaction and great experiences to our customers. This can relate to a physical condition with your Freezer, this is why I kindly ask you to reach us at https://www.insigniaproducts.com/contact-us so we can properlyassist you with your situation. Alexander G. - Insignia Support
  Answered 6 years ago by InsigniaCustomerSupport
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Questionis there a version of this model with the hinge on the left? This would be perfect for me, but i need the door to open the other way.
Asked 6 years ago by lefty.
- Answer If by “next level” you mean larger (17 or 21) then unfortunately the door is not reversible on these models either
  Answered 6 years ago by Lefty
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QuestionFreezer works and door alert without having to do the WiFi app I hope....?
Asked 7 years ago by Cosmoglitz.
- Answer yes the freezer works
  Answered 7 years ago by Bibica
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QuestionCan you purchase additional shelves for the Insignia Model: NS-UZ14XWH7 Freezer/Refrigerator?
Asked 7 years ago by Beth.
- Answer They would be useless as the built in side rails only allow about an inch between the guide rails for adjustment of the provided shelves.
  Answered 7 years ago by Andrew
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QuestionIf I am located in a colder climate, lets say Minnesota, what is the operating range for this unit. If it is in a garage, will it function properly at 0 degrees? The manual does not list this.
Asked 8 years ago by Reed.
- Answer I think so.
  Answered 8 years ago by Marciocastro
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Questions & Answers

Insignia™ - 13.8 Cu. Ft. Frost-Free Upright Convertible Freezer/Refrigerator - White

Q: QuestionWhere is this made and who is the manufacturer?

Q: QuestionDoes this item have a warranty? Insinia 13.8 Cu Ft upright freezer,Model ns-uz14xwh7

Q: QuestionIs there a button to press to turn off the beeping after the door has been open 5 minutes? (2) Does the App require a router? Can it connect via Bluetooth? (3) Why does it need 7" clearance? Is it okay with 5" clearance?

Q: QuestionWhat is the temperature range for the freezer? Will it hold at -20 C?

Q: QuestionCan you lock this freezer

Q: QuestionAre the shelves removable?

Q: Questiondoes it come in stainless steel

Q: QuestionI have a 34 inch wide space to put a freezer. What are the required side clearances for this freezer?

Q: QuestionI saw your answer to the question about changing the hinges but I don't understand your answer. I need it to be hinged on the left with the handle on the right. Is this possible??

Q: QuestionIs this freezer well-suited for use in an uninsulated garage in Texas? If this model isn't suitable for hot summer temps, do you make a model that can withstand the heat? The compressor on our current freezer failed from the heat.

Q: QuestionWhat is the exterior depth of the unit with the door removed? Need to get it through a door that is 28" wide. Thanks.

Q: QuestionDo you have any convertible ref/freezers that have a lock?

Q: QuestionDoes this freezer allow you to change door handle/hinge to right or left? On which side is it delivered?

Q: QuestionWhats the exact height of the highest point of the freezer? (not sure if the hinge is higher than the top of the unit)

Q: Questionhow do i change temp.on the freezer?

Q: QuestionConcern I have is how difficult it is to open the door. I have to hold with one hand on the area between where the door closes with refrigerator and pull the handle to open. The seal is so strong I cannot open with one hand on handle. Why is this?

Q: Questionis there a version of this model with the hinge on the left? This would be perfect for me, but i need the door to open the other way.

Q: QuestionFreezer works and door alert without having to do the WiFi app I hope....?

Q: QuestionCan you purchase additional shelves for the Insignia Model: NS-UZ14XWH7 Freezer/Refrigerator?

Q: QuestionIf I am located in a colder climate, lets say Minnesota, what is the operating range for this unit. If it is in a garage, will it function properly at 0 degrees? The manual does not list this.

QuestionWhere is this made and who is the manufacturer?

QuestionDoes this item have a warranty? Insinia 13.8 Cu Ft upright freezer,Model ns-uz14xwh7

QuestionIs there a button to press to turn off the beeping after the door has been open 5 minutes? (2) Does the App require a router? Can it connect via Bluetooth? (3) Why does it need 7" clearance? Is it okay with 5" clearance?

QuestionWhat is the temperature range for the freezer? Will it hold at -20 C?

QuestionCan you lock this freezer

QuestionAre the shelves removable?

Questiondoes it come in stainless steel

QuestionI have a 34 inch wide space to put a freezer. What are the required side clearances for this freezer?

QuestionI saw your answer to the question about changing the hinges but I don't understand your answer. I need it to be hinged on the left with the handle on the right. Is this possible??

QuestionIs this freezer well-suited for use in an uninsulated garage in Texas? If this model isn't suitable for hot summer temps, do you make a model that can withstand the heat? The compressor on our current freezer failed from the heat.

QuestionWhat is the exterior depth of the unit with the door removed? Need to get it through a door that is 28" wide. Thanks.

QuestionDo you have any convertible ref/freezers that have a lock?

QuestionDoes this freezer allow you to change door handle/hinge to right or left? On which side is it delivered?

QuestionWhats the exact height of the highest point of the freezer? (not sure if the hinge is higher than the top of the unit)

Questionhow do i change temp.on the freezer?

QuestionConcern I have is how difficult it is to open the door. I have to hold with one hand on the area between where the door closes with refrigerator and pull the handle to open. The seal is so strong I cannot open with one hand on handle. Why is this?

Questionis there a version of this model with the hinge on the left? This would be perfect for me, but i need the door to open the other way.

QuestionFreezer works and door alert without having to do the WiFi app I hope....?

QuestionCan you purchase additional shelves for the Insignia Model: NS-UZ14XWH7 Freezer/Refrigerator?

QuestionIf I am located in a colder climate, lets say Minnesota, what is the operating range for this unit. If it is in a garage, will it function properly at 0 degrees? The manual does not list this.