Questions & Answers

Q: QuestionHow long is the power cord?

Asked 3 months ago by Bernie.

• A:Answer Hello! Thank you for your question. The power cord for the Insignia 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer (Model NS‑UZ14WH0) is 65 inches (165 cm) in length. This gives you a good amount of flexibility when positioning the freezer in your garage or home. Darshan | Insignia Products

  Answered 1 week ago by InsigniaCustomerSupport

  
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Q: QuestionCan this ship to Nashville

Asked 3 months ago by Anonymous.

• A:Answer Yes It can be shipped to Nashville from Best Buy

  Answered 2 months ago by EconoVerified Purchase

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Q: QuestionI noticed when opening the door with the handle, the unit moves out towards you, is there a way to lock the back wheels? or do I need to put some type of stopper there?

Asked 3 months ago by Roysgirl.

Q: QuestionIs this auto-defrost

Asked 3 months ago by 5dogs.

Q: QuestionIM TRYN TO MAKE SURE I DNT HAVE TO DEFROST THIS 1? AND DO IT HAVE A LOCK ON IT?

Asked 3 months ago by FEFE.

Q: QuestionIs it Frost free?

Asked 3 months ago by Anonymous.

Q: QuestionMy freezer appear to turn the trackpad lights (on the door) lights turn off occasionally (like the track pad or numberpad with the blue lights). When i open the door it seems to make the lights turn on. What does this mean?

Asked 3 months ago by Ksoredriver.

• A:Answer Hello, thank you for your question. On the Insignia 13.8 Cu. Ft. Garage‑Ready Convertible Upright Freezer, the touchpad or number‑pad lights on the door are designed to turn off automatically when the door is closed. This is a normal energy‑saving feature. When you open the door, the control panel wakes up and the blue lights turn back on so you can see and use the controls. This behavior does not indicate a malfunction. Poojitha | Insignia

  Answered 3 days ago by InsigniaCustomerSupport

  
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Q: QuestionHow do you change fridge to freezer tempaturw?

Asked 3 months ago by Lj.

• A:Answer Hello, thank you for your question. To switch your Insignia 13.8 Cu. Ft. Garage‑Ready Convertible Upright Freezer between refrigerator and freezer modes, unlock the control panel by pressing and holding Lock for three seconds, then press and hold the Freezer/Fridge button for three seconds until the unit beeps and the indicator light changes to the new mode. This updates the appliance to the correct operating temperature for the setting you choose. Poojitha | Insignia

  Answered 3 days ago by InsigniaCustomerSupport

  
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Q: QuestionIs this freezer frost free

Asked 3 months ago by Bubble.

• A:Answer Yes!

  Answered 3 months ago by AnonymousVerified Purchase

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Q: QuestionCan an upright freezer be transported on its side rather than upright?

Asked 3 months ago by Barry.

• A:Answer Yes but it is recommended to let it sit upright for 24 hrs before plugging in.

  Answered 3 months ago by ThaddeusMVerified Purchase

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Q: QuestionCan an upright freezer be transported on its side rather than upright?

Asked 3 months ago by BARRY.

Q: Questionwill the digital temperature stay what it is ste for after a power outage?

Asked 3 months ago by Ron.

Q: QuestionCan the door shelves be removed?

Asked 3 months ago by Leslie.

Q: QuestionIs the alarm so loud that it would disturb the neighbors if it was going off in the middle of the night or if I weren't around to tend to it? If so, can it be permanently disabled?

Asked 4 months ago by Lynn.

• A:Answer No it’s not loud at all. I actually think it should be louder as mine is in the garage and I can’t hear it in the house.

  Answered 4 months ago by Carol

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Q: QuestionCan I disable the frost free function?

Asked 4 months ago by Anonymous.

Q: QuestionHow to access the condenser coils for cleaning? I didn't see them at the rear of the unit.

Asked 5 months ago by Knight.

Q: QuestionWhere does the wiring to the panel at the top of the door run? I want to drill a hole in the front for a keg tap but need to avoid any wiring.

Asked 5 months ago by SColomb.

Q: QuestionAre the freezer/refrigerator trays on the door able to be safely removed?

Asked 5 months ago by Justaquestion.

• A:Answer Yes, they just slide on and off.

  Answered 4 months ago by JoshuaG

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Q: QuestionTh lowest shelf (drawer underneath, the plastic edge is broken thru. It was delivered this way -empty freezer. How can I get this replaced????? See photo.

Asked 5 months ago by DavidS.