Questions & Answers

Q: QuestionDo the dimensions shown account for the handle on the lid, or does the handle add a couple of inches to the overall depth?

Asked 2 years ago by RedDog.

• A:Answer With the handle and the hinges on the back it's closer to 30-1/2" for the depth.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionAnyone convert this to an ice bath?

Asked 3 years ago by iceman.

• A:Answer You can use this as an ice bath, but keep in mind with an aluminum interior it can dent easily. Some others have a plastic liner which may be better suited for ice bath.

  Answered 3 years ago by Anonymous

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Q: QuestionThe led light inside the freezer went out. How do I get a replacement?

Asked 3 years ago by Ben.

• A:Answer Same happened to me... Did you ever end up getting this fixed? Insignia AND Best Buy are giving me the run around and it's infuriating.

  Answered 2 years ago by Anonymous

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Q: QuestionHow long is the cord on this product?

Asked 4 years ago by Jb.

• A:Answer The power cord is 5 ft. long.

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this freezer have an alarm towt you know if it is not freezing properly?

Asked 4 years ago by Geee.

• A:Answer No, this unit does not have an alarm.

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionDoes it come with any warranty? And how long is the warranty good for after purchase?

Asked 5 years ago by Aloki.

• A:Answer From the specifications: Warranty Manufacturer's Warranty - Parts 12 months Manufacturer's Warranty - Labor 12 months

  Answered 5 years ago by Anonymous

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Q: Questionhow much does it weigh?

Asked 5 years ago by otis.

• A:Answer 112.4 pounds without the box.

  Answered 5 years ago by Anonymous

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Q: QuestionDoes it have automatic defrost?

Asked 5 days ago by Lee.

• A:Answer Hello Lee, thank you for your question. The Insignia 14.0 Cu. Ft. chest freezer does not have automatic defrost and requires manual defrosting periodically to maintain optimal performance, which is typical for chest freezers to help maximize efficiency and storage capacity. Poojitha | Insignia

  Answered 5 days ago by InsigniaCustomerSupport

  
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Q: QuestionWhat are the dimensions of the box the freezer is packaged in? Asking to see what vehicle we will need to pick it up. Thank you!

Asked 1 week ago by Anonymous.

• A:Answer I don’t have the dimensions of the box. It wasn’t that much bigger than the actual freezer. We were able to get it into a RAV4.

  Answered 1 week ago by SfrantzenVerified Purchase

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Q: QuestionWhere are the condenser coils located?

Asked 2 weeks ago by ScottW.

• A:Answer Hi, thank you for your question. On the Insignia 14.0 Cu. Ft. Garage‑Ready Chest Freezer (Model NS‑CZ14WH2), the condenser coils are built into the outer walls of the freezer. They are not exposed on the back or underneath like older models. Because the coils are hidden inside the cabinet walls, you don’t need to clean them, and the freezer keeps a smooth exterior. Shashank | Insignia Products

  Answered 1 week ago by InsigniaCustomerSupport

  
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Q: QuestionWhere can I buy dividers for Insignia 14 cu. ft. chest freezer?

Asked 1 month ago by Mehmet.

Q: QuestionIs there a part number for the interior light? My freezer is less than a year old and the interior light has went out.

Asked 1 month ago by Jake.

Q: QuestionI was wondering what type of defrost drain adapter is needed for this freezer. I've tried searching but am having no luck. Thank you.

Asked 1 month ago by FreezerQuestion.

Q: QuestionIs the gasket for the door replaceable

Asked 1 month ago by Fred.

Q: QuestionCan I use a surge protector with this for right now? We have to rearrange the garage to get to fit where the outlet is.

Asked 1 month ago by Allison.

• A:Answer Yes

  Answered 1 month ago by user352196Verified Purchase

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Q: Questioncan i pick this freezer up today or tomorrow in the tampa bay area

Asked 2 months ago by tom.

• A:Answer Hello, thank you for the question. You can check pickup availability on the product page by entering your ZIP code and selecting the Pick Up at Store option. Once you confirm a nearby store, you can place the order. If this is about picking up the item after ordering, please contact Best Buy at 1 (888) 237‑8289 for assistance. Poojitha | Insignia

  Answered 2 months ago by InsigniaCustomerSupport

  
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Q: QuestionWhat are the interior dimensions of this freezer?

Asked 2 months ago by LB.

Q: QuestionWould you deliver a chest freezer 14 cu ft? And if so how much for delivery

Asked 2 months ago by Anonymous.

• A:Answer Hello! Thank you for your question. Best Buy does offer delivery for the Insignia 14.0 cu. ft. Garage‑Ready Chest Freezer, but delivery availability and pricing can vary based on your location and the specific service you choose. For the most accurate details on delivery options, scheduling, and cost, it’s best to contact Best Buy directly at 1‑888‑237‑8289. Darshan | Insignia

  Answered 2 months ago by InsigniaCustomerSupport

  
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Q: QuestionCan I controll the temperature on this freezer

Asked 3 months ago by Raj.

• A:Answer Hi Raj, thank you for your question. Yes, you can control the temperature on the Insignia™ 14.0 Cu. Ft. Garage‑Ready Chest Freezer. It has an exterior mechanical dial that lets you easily adjust the temperature within the freezer’s range. Sudeep | Insignia

  Answered 3 months ago by InsigniaCustomerSupport

  
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