Questions & Answers
- Model:
- NS-UZ17WH0
- |
- SKU:
- 6336449
Q: QuestionCan you take old garage refrigator when delivering new refrigator?
Asked by Rick.
- A:Answer Thank you for your inquiry! Best Buy offers haul-away services for old appliances, including garage refrigerators, when delivering new ones. This service is usually available for an additional fee at checkout. It’s a great option if you want to ensure that your old refrigerator is properly removed and recycled. It’s recommended to confirm the haul-away option when placing your order to ensure it's available in your area. You can also reach out to customer service or ask the delivery team for more information. Keith | Insignia Support https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336449.p?skuId=6336449
Answered by InsigniaCustomerSupport

Q: QuestionCan the auto defrost temp be adjusted? Or should I set the temp lower than 5 degrees? My freezer gets up to 32+ degrees every 48hrs. This will cause freezer burn and I’m probably going to return it if I can’t keep the defrost temp lower.
Asked by Scrandall.
- A:Answer The Insignia™ 17 Cu. Ft. Garage Ready Convertible Upright Freezer does not allow for manual adjustment of the auto defrost temperature. The defrost cycle is designed to maintain optimal performance and prevent frost buildup, but it should not cause the internal temperature to rise to 32°F. Here are a few steps you can take to address the issue: 1. Check Temperature Settings: Ensure that the freezer is set to the recommended temperature of 0°F (-18°C). Setting it lower than 5°F might help maintain a more consistent temperature. 2. Ensure Proper Ventilation: Make sure there is adequate space around the freezer for proper airflow. Blocked vents can cause temperature fluctuations. 3. Inspect Door Seals: Check the door seals for any gaps or damage that might be allowing warm air to enter. 4. Minimize Door Openings: Try to limit the number of times you open the freezer door, as frequent openings can cause temperature spikes. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport

Q: Questioncan this item be hauled laying on the back panel?
Asked by jeff.
- A:Answer It's generally not recommended to transport a freezer lying on its back or side, as doing so can cause damage to the internal components and may lead to compressor issues.
Answered by InsigniaCustomerSupport

Q: QuestionWill you pick up my old freezer
Asked by Anonymous.
- A:Answer Thank you for your inquiry! Best Buy offers haul-away services for old appliances when you purchase a new one, like the Insignia™ 17 Cu. Ft. Garage Ready Convertible Upright Freezer. Typically, this service is available for an additional fee and must be arranged at the time of your new appliance purchase. When the delivery team brings your new freezer, they will take away your old one if you've scheduled the service. It's a convenient way to dispose of your old appliance responsibly. Keith | Insignia Support https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336445.p?skuId=6336445
Answered by InsigniaCustomerSupport

Q: QuestionIf power goes off, does it reset itself?
Asked by Anonymous.
- A:Answer Hello, thank you for bringing this to our attention. If the power goes off, most standalone freezers, including the Insignia™ 17 Cu. Ft. Garage Ready Convertible Upright Freezer, will typically not reset themselves automatically once power is restored. Freezers are designed to maintain their temperature to keep food preserved, and they will return to operating conditions once power is restored. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336445.p?skuId=6336445
Answered by InsigniaCustomerSupport

Q: QuestionOne of the answers said that the bottom drawers can be removed… Can the entire drawer assembly, including the bottom shelf all be removed? Need to put a couple 5 gallon stockpots of maple syrup in there and want to set them n the floor.
Asked by BP.
- A:Answer Yes if needed to
Answered by JohnnieJsatified
Q: Questionstrip behind glass shelf is broke. part number?
Asked by Anonymous.
- A:Answer No my wasn’t
Answered by JohnnieJsatified
Q: QuestionWhat makes this acceptable for the Garage?
Asked by bryan.
- A:Answer Thank you for your inquiry! The Insignia™ 17 Cu. Ft. Garage Ready Convertible Upright Freezer with ENERGY STAR Certification is designed specifically for garage use due to several key features. It operates effectively in a wide temperature range, from 0°F to 110°F (-17°C to 43°C), ensuring it can handle the fluctuating temperatures often found in garages. Its convertible functionality allows it to switch between freezer and refrigerator modes, providing flexibility for seasonal storage needs or additional refrigerator space. Enhanced insulation and high-quality door seals maintain a consistent internal temperature, regardless of external conditions. The freezer's durable construction is designed to withstand harsher garage environments, such as increased dust, humidity, and temperature fluctuations. Additionally, its ENERGY STAR certification ensures efficient operation, which is crucial for a unit exposed to more extreme conditions. The sturdy design includes reinforced shelving and a strong exterior finish, making it a reliable choice for a non-climate-controlled environment. Keith | Insignia Support https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336445.p?skuId=6336445
Answered by InsigniaCustomerSupport

Q: QuestionIs door reversible
Asked by Anonymous.
- A:Answer Thank you for your inquiry! The Insignia™ 17 Cu. Ft. Garage Ready Convertible Upright Freezer typically features a reversible door design, allowing you to change the door opening direction to fit your space more conveniently. Keith | Insignia Support https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336445.p?skuId=6336445
Answered by InsigniaCustomerSupport

Q: QuestionI nust recently bought this freezer and its not freezing. Any help? Its on the freezer option temp at 0 we even tried upto -11
Asked by Kimberly.
- A:Answer Support center
Answered by JohnnieJsatified
Q: QuestionWhy is my food sticking to the glass shelves in my freezer. How can I prevent this from happening?
Asked by Carol.
- A:Answer Hi there! Thank you for reaching out. Food can stick to the glass shelves in your freezer for several reasons - Moisture: When food contains moisture, it can freeze and adhere to the glass surface. This is especially common with items like fruits, vegetables, or meats. - Direct Contact: Placing food directly on the glass shelves without any barrier can lead to sticking. The cold temperature causes the food to freeze onto the glass.- Temperature Fluctuations: If the freezer temperature fluctuates, it can cause condensation on the food, which then freezes and sticks to the glass1. Improper Sealing: If the freezer door doesn’t seal properly, it can lead to frost buildup, which can cause food to stick to the shelves. Hope this answers your question. If you have further questions, feel free to reach out. - Carl | Insignia Support
Answered by InsigniaCustomerSupport

Q: Questioncan an icemaker be installed in the insigna 17 cf?
Asked by Anonymous.
- A:Answer Please note that the Insignia™ - 17 Cu. Ft. Garage Ready Convertible Upright Freezer is designed without the option to install an ice maker. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336445.p?skuId=6336445
Answered by InsigniaCustomerSupport

Q: QuestionIs there an internal fan ? I cant remember. Iam thinking it almost has to in order to be a fridge or a freezer
Asked by rmturner54.
- A:Answer Thank you for your inquiry! Yes, the Insignia 17 Cu. Ft. Garage Ready Convertible Upright Freezer does have an internal fan. This fan helps to circulate the cold air inside the freezer, ensuring that the temperature remains consistent throughout and helping to maintain the freshness of your stored food. The presence of an internal fan is essential for any fridge or freezer to effectively cool and preserve your food items. Keith | Insignia Support https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336449.p?skuId=6336449
Answered by InsigniaCustomerSupport

Q: QuestionCan you change the direction the door opens
Asked by Anonymous.
- A:Answer Thank you for your interest in our product. Unfortunately, the Insignia - 17 Cu. Ft. Garage Ready Convertible Upright Freezer does not come with a reversible door feature. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336445.p?skuId=6336445
Answered by InsigniaCustomerSupport

Q: QuestionWhen the delivery person left, I noticed our new freezer was set on 0 degrees... What is the optimal temperature to set the freezer...? Surely, higher than 0...
Asked by EMAW.
- A:Answer We have ours at -10°.
Answered by Anonymous
Q: QuestionWhat is the recommended temperature for this in freezer mode?
Asked by JB.
- A:Answer i keep mine around -4 but that's up to you. recommended is anywhere from 0 down
Answered by AlanS
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