A:AnswerI do not have the exact measurements, but I hope this description helps:
I have 8 oz bottles of Ensure that I mostly keep in this fridge. They fall over constantly, even the slightest touch will cause them to fall over. When a bunch of them falll over at once (because one falls over, then knocks in to the others, and causes them to fall over, like bowling pens), they then roll out of the fridge and on to the floor. The gaps are very wide on the wires and the wires themselves are very wide. I would not recommend this fridge. The poor wire shelving was the least of the issues - this fridge has consistent issues with keeping cool. I am already on my replacement of the first one, and even on the coldest setting it is now struggling to keep below 36F. After one month the compressor appears to be going out, yesterday it got well about 40F before it managed to come back on and start blowing cool air.
Because of the problem with cooling, the wire shelving becomes more problematic; when things fall over you really do not have the opportunity to stand them back up, because keeping the door open long enough to do that will cause the fridge to heat up, and it does not cool back down effectively (in my case at least).
The door seals are also problematic - if I close the fridge door, the freezer door opens, and vice versa. This issue slowly crept up over a few weeks and has only gotten worse. I am not sure, but think this might contribute to the cooling issues. If you look at reviews, multiple people report this exact same problem.
I strongly advise looking for a different refrigerator, to be honest with you. I hope this helps someone avoid the mistake of purchasing this refrigerator. Be aware that Best Buy's return policy is only 14 days, if you decide to get this.
A:AnswerUnplug the unit for 24 hours and they try again. If the unit is not cooling, for product support please call 1-877-467-4289 available from 8am to 9pm CT daily.
