A:AnswerHi.
Certainly that seems our of the norm. Please contact our world-class support team on the link below my signature, so we can evaluate this situation on detail and come up with a proper resolution.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
A:AnswerThey will set up fridge for you. If you fridge has ice maker, I believe you had to pay for installation. You also have to pay to have old fridge hauled away.
A:AnswerThat is not normal, that means the door is ajared. It will cause ice build up in the freezer part & possibly cause the motor to give out faster. Where you purchased it from or the maker has to fix the problem quickly.
A:AnswerWe have many Best Buys in Pennsylvania, so it was not a problem. East Coast usually good for Best Buy purchases, as they are populating like Sears of old, I suggest you call your local Best Buy.
