Questions & Answers

Q: QuestionAre the temperature setting separate for the refrigerator and freezer sections?

Asked 1 week ago by Chase.

• A:Answer yes

  Answered 1 week ago by user435970

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Q: QuestionHow cold does the freezer get and remain in this model?

Asked 2 weeks ago by Anne.

• A:Answer Hi, Thanks for your question. The freezer in this model can reach and maintain temperatures as low as –8°F (–22°C), which is ideal for keeping food fully frozen and properly preserved. Allen | Insignia Products

  Answered 1 week ago by InsigniaCustomerSupport

  
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Q: QuestionI’ve had this fridge for a year and the upper drawer in the fridge broke. I’ve not had any luck finding a replacement part. Any suggestions or advice? This is super frustrating because it’s new and it shouldn’t be hard to locate parts when you need them.

Asked 3 weeks ago by avasgrandma77.

Q: QuestionWhat is the depth with the doors removed

Asked 3 weeks ago by BAM.

• A:Answer Hello, thank you for your question. The Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator (Model NS‑RBM18SS0) has a depth of 27 7/8 inches with the doors removed, based on the listed Depth Without Door specification. If you have any other questions, feel free to reach out to us at 1-888-467-4289. Sudeep | Insignia

  Answered 1 week ago by InsigniaCustomerSupport

  
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Q: QuestionIs there a drip tray or anything that is not obvious that I should clean? I do not have an ice maker. The fridge really smells even though it is clean.

Asked 1 month ago by Fridger.

• A:Answer Hello Fridger, and thank you for the question. Yes, this model does have a drain tray on the back of the refrigerator near the compressor. It collects water from the automatic defrost system, and if it gets dirty, it can cause odors. Giving that tray a quick clean often helps. If the smell continues, please contact us at 877‑467‑4289 or email [email protected]. Sidhartha | Insignia

  Answered 4 days ago by InsigniaCustomerSupport

  
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Q: QuestionI RECENTLY BOUGHT A SMALL INSIGNIA REFRIGERATOR IN A RETRO COLOR IS THE 18.6 CUBIIC MODEL AVAIABLE IN THAT COLOR

Asked 1 month ago by FREDDY.

• A:Answer Hi Freddy! Thank you for your question. The 18.6 cu. ft. Insignia Bottom Freezer Refrigerator is currently available only in Stainless Steel and does not come in the retro colors offered on some of our smaller refrigerator models. At this time, the retro finish is not available for the 18.6 cu. ft. size. Thank you for reaching out. Poojitha | Insignia

  Answered 3 days ago by InsigniaCustomerSupport

  
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Q: QuestionIs this black

Asked 1 month ago by S.

• A:Answer Hello, thank you for your question. The Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator with ENERGY STAR Certification is stainless steel, not black. Adam | Insignia

  Answered 1 week ago by InsigniaCustomerSupport

  
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Q: QuestionIs this unit garage ready

Asked 1 month ago by Indy.

• A:Answer Hello Indy, Thank you for your question. This unit is not rated for garage use. It is designed for controlled indoor environments and may not perform reliably in areas subject to extreme temperatures or humidity fluctuations. Andres | Insignia

  Answered 1 week ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this model come in black?

Asked 1 month ago by Anonymous.

• A:Answer Hello, thank you for your question. The Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator with ENERGY STAR Certification is available only in stainless steel. This model does not come in black. Adam | Insignia

  Answered 1 week ago by InsigniaCustomerSupport

  
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Q: QuestionI bought the ice machine but I do not know how to install it

Asked 1 month ago by Anonymous.

• A:Answer Hello, thank you for contacting us. We understand you’re looking for assistance with installing the ice maker for your Insignia 18.6 Cu. Ft. Bottom Freezer Refrigerator. To ensure the installation is performed correctly and to provide you with the specific technical guidance required for this model, please redirect your inquiry to [email protected] or contact our dedicated support team at 1‑877‑467‑4289 for further assistance. Narendra | Insignia

  Answered 2 days ago by InsigniaCustomerSupport

  
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Q: QuestionIs this garage ready?

Asked 1 month ago by Phil.

• A:Answer No

  Answered 1 month ago by CoreyFVerified Purchase

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Q: QuestionIs it garage ready

Asked 2 months ago by Anonymous.

• A:Answer I DONT SEE ANY REASON WHY IT WOULD NOT BE SUITABLE FOR A GARAGE UNIT

  Answered 1 month ago by user644508Verified Purchase

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Q: QuestionWhat is the warranty on this unit.

Asked 2 months ago by Warranty.

• A:Answer One year factory. I purchased an extended warranty from Best Buy

  Answered 2 months ago by SusanHVerified Purchase

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Q: QuestionI just bought the fridge and ordered an ice maker kit for it, just out of curiosity I looked at where the icemaker kit would be installed but I can't seem to find and studs or screw holes. Do I have to make my own or am I just blind?

Asked 2 months ago by AlexB.

Q: QuestionDoes fridge depth include coils in back?

Asked 2 months ago by Andt.

• A:Answer Yes

  Answered 2 months ago by JohnnyCVerified Purchase

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Q: Questioncan this item be used in a garage

Asked 2 months ago by 3333.

• A:Answer Absolutely. Would be fine in the garage.

  Answered 2 months ago by LonnyCVerified Purchase

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Q: QuestionDoes this fridge make any high pitched noises while operating?

Asked 2 months ago by SalmonTimeCrawl.

• A:Answer I got this fridge delivered yesterday and it is very quiet, I don’t even hear it run.

  Answered 2 months ago by JudyDVerified Purchase

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Q: QuestionIt states the fridge measures shorter without hinges. Do I need to keep hinges on or can they be removed to keep the fridge shorter? My space allows for 66.5 in space but this fridge says 66.6 in height but short enough without hinges.

Asked 3 months ago by Aj.

Q: QuestionOur current fridge is 66 inches tall. The absolute tallest fridge we can fit in the space is 66 1/2” (without hinges). Can someone confirm that this fridge will fit?

Asked 3 months ago by Lisa.