Questions & Answers

Q: QuestionAre there multiple ways to connect to this soundbar?

• A:Answer Yes, you can connect using HDMI ARC, digital optical, AUX, USB, or Bluetooth.

Q: QuestionDoes this soundbar support High Resolution Audio?

• A:Answer Yes, this soundbar supports High Resolution Audio.

Q: QuestionDoes this soundbar come with wall mounts?

• A:Answer Yes, this soundbar includes the hardware needed to mount it to the wall.

Q: QuestionDoes the soundbar have different sound modes?

• A:Answer Yes, the soundbar has Standard, Theater, News, and Night modes.

Q: QuestionCan I adjust the sound on this soundbar?

• A:Answer Yes, you can adjust bass and treble levels to fine-tune the sound.

Q: QuestionHow many channels does this soundbar have?

• A:Answer This soundbar has 2.0 channels.

Q: QuestionWhen I turn on my tv, the soundbar (connected via hdmi/arc) turns on and announces, very loudly, "HDMI". How do I turn off this voice? I am assuming it has something to do with the soundbar's autowake? If so, autowake feature is ok, but, voice is too LOUD

Asked 2 months ago by Dantheman.

• A:Answer To turn off the voice announcement on an Insignia 2.0 soundbar, press and hold the Mute button on the soundbar remote for approximately 8 seconds. The soundbar LED should blink red 3 times, indicating the voice prompts are disabled.

  Answered 2 months ago by TvFanatic57Verified Purchase

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Q: QuestionHow is this mounted to a wall? What is used to secure it?

Asked 3 months ago by Outlaw.

• A:Answer There are 2 small, flat U-shaped brackets that screw into the wall. The brackets also have a rounded U-shaped slot at the top. For lack of a better term, you wind up installing a protruding washer (included) onto the back-side of the soundbar with a machined bolt that then vertically slides down into the bracket slot. I was skeptical but it worked good enough for me. I did not install into a stud as the width is predetermined and wouldn't align for me. For stud installation, you would also need to supply your own, longer screws. I did not measure but the brackets are probably between 26"-28" on centers which wouldn't align with any typical framing anyway. Your other wall mount option would be to buy L-shaped brackets that "hold" the soundbar. The only screws for mounting are on the back, not the bottom. I also considered buying special soundbar mounts ($20 on Amazon) to attach and mount below the TV but ultimately settled on what you see.

  Answered 3 months ago by MikeGVerified Purchase

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Q: QuestionHow do you turn off the voice assistant from the sound bar when ever it turns on and when you change the mode. I tried my element Roku tv to turn off the accessibility and it still doesn't work.

Asked 3 months ago by Soundbar2025.

• A:Answer Press and hold the mute button on the soundbar remote for 8 seconds.

  Answered 2 months ago by GregEVerified Purchase

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Q: QuestionI have this connected to my Samsung Q60 TV via HDMI ARC port w/the supplied HDMI cable, but every few minutes the audio cuts out for a split second. I tried power cycling and new cables. TV sound setting has PCM enabled. Anything else I should try?

Asked 2 weeks ago by Alex.

• A:Answer Hi there! Thanks for the question. Since you’ve already tried new cables, power cycling, and PCM settings, we’d like to take a closer look at what’s causing the audio dropouts. Please feel free to contact us at 877‑467‑4289 or [email protected] for further assistance. Vennila | Insignia

  Answered 2 weeks ago by InsigniaCustomerSupport

  
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Q: QuestionI have a Insignia 2.0 sound bar and it worked fine till I program the sound bar to work with Xfinity tv remote.The volume control on tv remote works great, but when I programmed the on/off switch it turns on with the tv and says ‘hdmi’, but no tv sound.

Asked 2 weeks ago by Bigmac.

• A:Answer Hello, thank you for the question. When the Insignia 2.0 sound bar is programmed to power on with the Xfinity remote, it may switch inputs automatically which can cause the TV audio not to play. Please make sure the sound bar is set to the correct input such as HDMI ARC or optical after powering on. If the issue continues, you can contact Insignia Support at 877‑467‑4289 or [email protected] for further assistance. Poojitha | Insignia

  Answered 2 weeks ago by InsigniaCustomerSupport

  
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Q: QuestionCan I adjust the tone of the sound, that is more or less treble or bass?

Asked 3 weeks ago by Scott.

• A:Answer Hi Scott, thank you for your question. Yes, the Insignia™ 2.0‑Channel Soundbar (Model NS‑SB20) allows you to adjust the tone of the sound. Using the included remote, you can fine‑tune both bass and treble levels through the dedicated BASS +/- and TREBLE +/- buttons, giving you more control over your audio experience beyond the standard sound modes. Rafay | Insignia Products

  Answered 3 weeks ago by InsigniaCustomerSupport

  
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Q: QuestionDo I need any other equipment for the SB to work with a tv? -ie receiver, bluersy player kind of equipment....

Asked 1 month ago by David.

• A:Answer No, not at all

  Answered 1 week ago by BrendaMGVerified Purchase

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Q: Questionjust bought sb i connected via arc to a new tcl tv when i power on tv sb does not play sound i get a red flashing led i need to cycle sb power to get sound thoughts ? maybe bad sb?

Asked 1 month ago by sugarrat.

Q: QuestionCan I use computer speakers for my insignia tv.

Asked 2 months ago by Donnak.

• A:Answer Why not

  Answered 1 month ago by Goldie1234Verified Purchase

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Q: QuestionMy TV has a Roku on one of the HDMI ports, which is my only source of video input since I can't get broadcast TV. Can I use this soundbar on the HDMI Arc port and simultaneously use the Roku input or a DVD player on another HDMI port?

Asked 3 months ago by John.

• A:Answer You can’t turn it off

  Answered 1 month ago by Goldie1234Verified Purchase

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Q: QuestionCan I mount this to tv instead of the wall?

Asked 3 months ago by Caleb.

• A:Answer Yes

  Answered 1 month ago by Goldie1234Verified Purchase

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Q: QuestionDoes it have a stand alone battery? Use without being plugged in?

Asked 3 months ago by Rich.

• A:Answer No, It does not

  Answered 2 months ago by AnonymousVerified Purchase

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Q: QuestionWill you have to use two remotes if connect it to a tv (hdmi connection)?

Asked 3 months ago by Spjoe8604.

• A:Answer No, i use my fire stick to control it

  Answered 3 months ago by JayDeeVerified Purchase

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