“I've connected this product to an insignia TV via the optical connection. I have yet to find a way control the volume with my tv remote, also I'm not getting any audio whatsoever while my tv is on the antenna input. How do I remedy these issues?”
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I'm sorry to hear you're having trouble with your soundbar. Let's try to address both issues: Volume Control with TV Remote 1. Check Compatibility: - Ensure your TV remote is compatible with the soundbar. Some Insignia soundbars can be controlled by Insignia TV remotes, but this might not work with all models. 2. Enable HDMI-CEC: - If your TV and soundbar support HDMI-CEC (Consumer Electronics Control), enable this feature in both devices' settings. This allows the TV remote to control the soundbar volume. 3. Universal Remote: - If your TV remote is not compatible, consider using a universal remote that can be programmed to control both your TV and soundbar. No Audio on Antenna Input 1. Check Audio Output Settings: - Go to your TV’s audio settings and ensure the audio output is set to "Optical" or "External Speaker" when using the antenna input. 2. Verify Connections: - Make sure the optical cable is securely connected to both the TV and the soundbar. Sometimes, a loose connection can cause audio issues. 3. Select the Correct Input on Soundbar: - Use the soundbar remote to select the optical input. This ensures the soundbar is receiving the signal from the TV. 4. TV Audio Format: - Check the TV’s audio format settings. Set it to PCM (Pulse Code Modulation) if it’s currently set to Dolby Digital or another format that the soundbar might not support. 5. Firmware Updates: - Ensure both your TV and soundbar have the latest firmware updates installed. This can resolve compatibility issues. If these steps don't resolve the issues, it might be helpful to contact Insignia customer support for further assistance. They can provide more specific troubleshooting steps or suggest repair options if needed. Let me know if you need any more help!
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