Questions & Answers

Q: QuestionWhat kind of audio connections does this soundbar have?

• A:Answer This soundbar offers multiple connection options including HDMI, digital optical, 3.5mm auxiliary, and USB.

Q: QuestionWhat is the wattage of this Insignia soundbar?

• A:Answer This Insignia soundbar has a power output of 120 watts.

Q: QuestionCan I mount this soundbar on the wall?

• A:Answer Yes, this soundbar supports wall mounting for a space-saving option.

Q: QuestionHow is the bass on this soundbar?

• A:Answer The wireless subwoofer included with the soundbar has two 6.5-inch speakers that provide deep, powerful bass.

Q: QuestionI have an Insignia F50 TV. If I connect this soundbar to that TV via an Optical cable, will I be able to control the volume of the soundbar with the original TV remote?

Asked 11 months ago by Mike.

• A:Answer When you connect your Insignia F50 TV to the Insignia 2.1-Channel Soundbar with Wireless Subwoofer using an optical cable, you typically won't be able to control the soundbar's volume with the TV remote. Optical connections don't support volume control through the TV remote, as they transmit a fixed audio signal. To control the soundbar's volume, you would need to use the soundbar's remote. Alternatively, if your TV and soundbar both support HDMI ARC (Audio Return Channel), you could use an HDMI cable to connect them. This setup would allow you to control the soundbar's volume with your TV remote. Patricia | Insignia Support

  Answered 11 months ago by InsigniaCustomerSupport

  
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Q: QuestionI notice Everytime I power my tv on the soundbar also powers on (as intended) however there is no sound from the soundbar. I have to power cycle the sound bar a second time for it to start functioning. How do I fix this? I am connected via HDMI arc.

Asked 1 year ago by Kobra504.

• A:Answer It sounds like there might be an issue with the HDMI ARC connection between your TV and soundbar. Here are a few steps you can try to resolve this: 1. Check HDMI-CEC Settings: Ensure that HDMI-CEC (Consumer Electronics Control) is enabled on both your TV and soundbar. This feature allows devices to control each other over HDMI. Sometimes, disabling and re-enabling this setting can help. 2. Update Firmware: Check if there are any firmware updates available for your TV and soundbar. Updating to the latest firmware can resolve compatibility issues. 3. Use a Different HDMI Cable: Sometimes, the HDMI cable might be the issue. Try using a different high-speed HDMI cable to see if that resolves the problem. 4. Power Cycle Both Devices: Unplug both your TV and soundbar from the power outlet for a few minutes, then plug them back in. This can reset the connection and resolve any temporary glitches. 5. Check Audio Settings: Ensure that the audio output settings on your TV are set to use the soundbar as the primary audio device. You might need to select HDMI ARC as the audio output source. 6. Factory Reset: As a last resort, you can try performing a factory reset on your soundbar. Refer to the user manual for instructions on how to do this. If these steps don't resolve the issue, it might be worth contacting Insignia customer support for further assistance.

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionHow many ohms can the subwoofers amp handle?

Asked 6 months ago by Anonymous.

• A:Answer The amp is doubtless matched to the speakers. If you're thinking of using your own speaker(s) with the amp, it'll probably handle anything over 2ohms.

  Answered 5 months ago by douginsd

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Q: QuestionIs the sound bar compatible with the F 20 series insignia TV?

Asked 11 months ago by Jim.

• A:Answer Hello Jim! Thank you for your question about the Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer. Yes, this soundbar is compatible with the Insignia F20 series TV. You can connect the soundbar to your TV using the included RCA audio cables or an optical audio cable (not included) for better sound quality. If you have any other questions or need further assistance, feel free to ask! - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 11 months ago by InsigniaCustomerSupport

  
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Q: QuestionIs a Roku insignia 38" tv compatible with Insignia™ - 2.1-Channel Soundbar with Wireless Subwoofer and DTS:Virtual X - Black

Asked 1 month ago by Chicago.

Q: QuestionCan you use the soundbar and subwoofer connected to only my phone?

Asked 1 month ago by Uriel.

Q: QuestionI'm using the happrun h1 projector with a firestick in the hdmi port, can I still connect the projector to the insignia brand soundbar for quality sound?

Asked 3 months ago by Anonymous.

Q: QuestionWhat's the best sound bar for my 55 inch pioneer xonos series

Asked 3 months ago by Anonymous.

• A:Answer Best soundbar? That would be something much more expensive but if on a budget, this Insignia bar works great nad has good sound.

  Answered 3 months ago by GarfieldnutVerified Purchase

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Q: QuestionDoes this soundbar have Bluetooth connectivity.

Asked 4 months ago by MyMexMusicLLC.

• A:Answer No

  Answered 4 months ago by MarcusVerified Purchase

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Q: QuestionCan this sound bar hook up to Sharp Aqous

Asked 4 months ago by Anonymous.

• A:Answer You certain should be able to as long as you have either an available HDMI output or optical out from TV.

  Answered 3 months ago by GarfieldnutVerified Purchase

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Q: QuestionIs this compatible with Pioneer TVs?

Asked 4 months ago by nowicki2015.

• A:Answer As long as your TV has an available HDMI output or optical output it would be.

  Answered 3 months ago by GarfieldnutVerified Purchase

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Q: QuestionI would like to add another speaker in my kitchen, so I can better hear the news when my husband is watching TV in the family room. Is this possible?

Asked 4 months ago by PamH.

• A:Answer Thank you for your inquiry! The Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer and DTS:Virtual X is a great option for enhancing your TV audio, but unfortunately, it does not support multi-room audio or the ability to add additional speakers in other rooms like your kitchen. This soundbar is designed to work as a standalone system with its included wireless subwoofer, and it doesn’t offer features like speaker grouping or audio casting to other devices.

  Answered 4 months ago by InsigniaCustomerSupport

  
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Q: QuestionWhat are the exact dimensions of this soundbar?

Asked 5 months ago by mes13.

• A:Answer Hi there! The Insignia™ 2.1-Channel Soundbar with Wireless Subwoofer and DTS:Virtual X (model NS-HTSB2123) has the following dimensions: Soundbar: 2.52 inches (H) × 36.93 inches (W) × 4.57 inches (D) Subwoofer: 10.2 inches (H) × 7.87 inches (W) × 11.61 inches (D) For more product information, feel free to reach us back. |Angelica| Insignia Products|

  Answered 5 months ago by InsigniaCustomerSupport

  
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Q: QuestionHaving trouble syncing the sound from the soundbar with the lip movement from the TV. Can you help?

Asked 8 months ago by RK73.

Q: QuestionCan a replacment remote be ordered for this soundbar?

Asked 8 months ago by Thepa.

• A:Answer Yes I bought an Insignia remote. It works both Insignia sound bar's I have.

  Answered 6 months ago by LoriGVerified Purchase

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