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Update the software and put in new batteries, the remote works off of your Bluetooth so sometimes it can drain the batteries quick and cause the freeze
Sorry, there was a problem. Please try again later.There should be a 12-month manufacturer's warranty period from the purchase date. You can check on your receipt, then call Insignia Customer Service for warranty claim. Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
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