Questions & Answers

Q: QuestionIs the leg extension electric or do you have to manually push your legs since its on a spring? I have trouble with the manual foot extensions when you recline since they spring back up which pushes my knee's up too high. Does this have waist airbags too?

Asked 1 year ago by Deb.

• A:Answer Electric leg extension. No waist airbag.

  Answered 1 year ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: Questiondoes this chair have a L track or SL track? does this chair massage the neck and back and hips?

Asked 1 year ago by brownie.

• A:Answer SL and yes, sometimes I feel like the chair should buy me dinner, it's very upclose and personal.

  Answered 1 year ago by RobinsnestVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this discontinued?

Asked 1 year ago by Sky79.

• A:Answer It is still available Today at Best Buy. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this chair have heat ?

Asked 2 years ago by Anonymous.

• A:Answer Yes

  Answered 2 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionI am interested but want to know if it comes with feet rollers. Thank you

Asked 2 years ago by Lyn.

• A:Answer Yes it has foot rollers

  Answered 2 years ago by user886034

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the seating width of the chair, what is the maximum weight capacity?

Asked 2 years ago by AverageJoe.

• A:Answer Hello there, The product seating width is 24.5 inches. Insignia Support Molina https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 2 years ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs calf massage using air bags only? Or are there rollers that massage the calf?

Asked 2 years ago by Sam.

• A:Answer It’s has a roller that really massage, holds and grip tight the feet.

  Answered 2 years ago by DanteC

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionDoes this chair have a heat feature? I didn’t see a mention of it in the description.

Asked 2 years ago by LauraLynn111.

• A:Answer Yes it has 3 heat settings

  Answered 2 years ago by ERIKVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you transport this item on its side without damaging anything. I have a van that isn’t tall enough to fit it standing up based on the ‘H’ in inches but if I put it on its side, it’ll fit. I’m unsure of the packaging material so figured I’d ask. Thanks

Asked 2 years ago by JaredS.

• A:Answer It's probably not recommended to transport it that way but it should be fine as long as you're not doing any off-roading or any big bumps at 90. The vast majority of the weight is in the back and bottom, so laying it on its side for a little bit shouldn't hurt it.

  Answered 2 years ago by FreddiefrogVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you limit the massage to just the back region. In other words have it not go down to the gluts and legs? Is this controlled by the remote if so?

Asked 2 years ago by Setxwing.

• A:Answer Yes you can go into the customize massage on the remote and you can control where it massages and how hard.

  Answered 2 years ago by FreddiefrogVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionis it possible to partially disassemble this chair? ie. remove the sides/arms. i'm not sure it will fit thru the doorway to my bedroom when fully assembled. i understand that could negate the warranty, but just want to know if it's possible.

Asked 2 years ago by Disassemble.

• A:Answer It will fit it fit thru mine and I have just a regular size door way.

  Answered 2 years ago by BeastmodepikaVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat are the dimensions of the box? Will it fit in an SUV?

Asked 2 years ago by SIZE.

• A:Answer Hi SIZE, We do not have the exact dimensions of the box but this massage chair has 45.7 × 32.7 × 64.2 in. (116 × 83 × 163 cm) dimensions. I don't think it will fit in the SUV. Insignia Products Lisa https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 2 years ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there any required or suggested maintenance? I have not seen anything in the owner's manual. With so many moving parts you would think it would need maintenance of some kind.

Asked 2 years ago by RobertH.

• A:Answer There is a fuse that might need replacement, but other than that it doesn't contain any user serviceable parts.

  Answered 2 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo they devivery preople assemble the 3D chair when delivered?

Asked 2 years ago by David.

• A:Answer Yes it comes in 2 pieces, the base and the foot bed. They attach the foot bed to the base for you and plug it in and make sure it turns on. At least that's what they did for me last week when they delivered mine.

  Answered 2 years ago by FreddiefrogVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs the material Genuine leather? it doesn't say what it is.

Asked 2 years ago by BigRick2019.

• A:Answer It is made of polyurethane leather - an artificial leather that is made of thermoplastic polymer - completely artificial. Commonly used to make furniture. In my epreience, it has held up perfectly after daily use for several months and easy to keep clean & free of pet hair.

  Answered 2 years ago by tsmithcpaVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have been having issues with me mine. It will turn on and immediately power down after starting the cycle. Also, I noticed that only one shoulder pocket is working... Anyone else has issues with this?

Asked 2 years ago by Eben.

• A:Answer Based on several weeks of daily use, I would not describe those siuations as normal behavior for this chair.

  Answered 2 years ago by tsmithcpaVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this chair have an optional neck pillow? I find I need a little support for my neck during certain massages.

Asked 2 years ago by PoppyandGrammE.

• A:Answer Unable to find anything but am using a travel pillow. You can purchase at Walmart, airport, etc.

  Answered 2 years ago by ElleenVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWe recently purchased this chair off of someone we know and the remote control plug is busted, was wondering if there's somewhere where we could either find a replacement remote or the specific end connector for the chair

Asked 3 years ago by Invicta.

Q: QuestionI am unable to hook up my phone to the speakers. It is not showing my chair

Asked 3 years ago by Mom.

• A:Answer I had to turn my phone off and then turn back on in order for the Bluetooth to show up.

  Answered 3 years ago by JhonnaDVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question