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Hello, Thank you for contacting us. I’m sorry to hear you’re having trouble pairing the remote — that can definitely be frustrating when you’re just trying to get your TV set up. For pairing issues with the Insignia F40 Series Fire TV, Best Buy Support handles all Fire TV setup and remote troubleshooting. Please reach out to them at [email protected] and they’ll be able to assist you further. Narendra | Insignia
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