“Recently purchased this and it seems one side isn't working properly (it does not cool the beverages at all). Any suggestions as to what we can do to correct this?”
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This may sound like a dumb question, but did you set each temperature on each side for the temp you want? When i got this unit, the right side was auto set up for red wine so it was preset to around 55-60, and the left side was set up around 45. I had to lower them both 10 degrees for my preference.
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