“Unit won't take a charge, not even to do a factory reset before returning. Couldn't find a reset port on outside of machine. How does BB handle my data if I return this item? I don't need the data, but don't really want to share with a stranger either.”
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Hello uglysocks, I completely understand your concerns about your information, your data will be treated according to Best Buy and geek squad's privacy policy, it is available on each website and you can approach to your nearest Best Buy store if any doubts and an agent will gladly help you with your concerns. Omar S. - Insignia Support.
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