A:AnswerHi! The diagrams that show how to use this device can be found on the quick setup guide of the unit (available on our website), however, if you need our assistance to use your product, please contact us on the link below and we will try our best to help you. Viri E. Insignia Support. https://www.insigniaproducts.com/contact-us
A:AnswerHello JMR,
I understand that you left us this question because you were having doubts about this. Our Portable Charger should be able to have your LG G5 fully charged, however it does not include a fast charge. It should take a few hours to have your phone fully charged.
We are always here to help you in case you need any further support with it and thanks for your interest in this product.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
A:AnswerDid you charge it fully when you first bought it? The charger has 4 blue lights that all light up when the device is fully charged. As it charges, the led lights flash to let you know how much battery life it currently has. The manufacturer recommends charging it a full 8 hours before first use, but when I realized mine already had 3/4 power, I started using it right away. Once that initial juice was used up, it seemed to stop holding a charge until I let it charge overnight. It's been charging great since then...
A:AnswerHi.
I understand that you left us this question because this device plays an important role for you. The behavior you are describing makes me think that the LEDs are failing. Allow me to remind you that this PRODUCT have a 1-year (365 days) of manufacturer's warranty covering it. Please, give us a call at 877-467-4289 for further orientation on how to apply it.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
