Questions & Answers

Q: QuestionWhat kind of cable does the battery pack use?

• A:Answer It uses a 3ft long USB Type-C cable.

Q: QuestionWhat is the battery capacity of this battery pack?

• A:Answer This battery pack has a 5,000 mAh lithium battery capacity.

Q: QuestionIs this battery pack compatible with the Meta Quest Pro?

• A:Answer Yes, this battery pack is compatible with both the Meta Quest 2 and Meta Quest Pro.

Q: QuestionHow can I tell how much charge is left in the battery pack?

• A:Answer The battery pack has an LED indicator that shows the current battery level.

Q: QuestionAt full charge, will this battery pack lose power in storage over time? Quest II has a dead battery after nonuse for two weeks.

Asked 3 years ago by Jlamp72807.

• A:Answer You need to make sure you shut down the quest. If you take it off the screens will turn off after a few seconds but the quest is still on. While your wearing the headset hold the power button until it beeps and a shutdown window pops up. Shut it down and it won't lose the charge. Also if you plan on storing it without use for more than a couple weeks you should make sure it's at about 40% charge. It will help the battery last longer.

  Answered 3 years ago by d0x360

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Q: QuestionHow long will the extra power last? What is estimated range of additional playing time on this battery power compared to same brand as Oculus battery?

Asked 3 years ago by SamsMom.

• A:Answer minimum of 3 hours per full charge

  Answered 3 years ago by SamsFriend

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Q: Questionwhy does Oculus Quest 3Die 15 min after connecting fully charged battery pack.

Asked 3 years ago by jayman.

• A:Answer Are you making sure it's turned on? And that the four lights are lit up? Ours gives us 2-3 extra hours. You must have a defective battery.

  Answered 3 years ago by GroveVerified Purchase

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Q: QuestionI ordered online and don’t have an original receipt. How can I return a defective battery pack?

Asked 3 years ago by Dean.

• A:Answer Everything you've ordered online is saved on your account in the Best buy app.

  Answered 2 years ago by LifeGoodVerified Purchase

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Q: QuestionWhat's the batteries capacity in mAh? Also can you use this battery to charge the battery built into the advanced headstrap?

Asked 3 years ago by d0x360.

• A:Answer 5000

  Answered 3 years ago by Jixter21Verified Purchase

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Q: QuestionWhat are the dimensions?

Asked 3 years ago by Ronmoss43.

• A:Answer The dimensions are (W x D x H) 2.44" x 3.93" x 0.98".

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionAnyone use this on quest 3 yet if yes how’s the battery life.

Asked 2 years ago by AshL.

• A:Answer Extends it by probably 3 hours or more

  Answered 1 month ago by BraxtonDVerified Purchase

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Q: QuestionWill any extra battery charge pack work to power the occulus quest 2 for extra life during play. My son has a pretty powerful charge bank and with the right cord is it possible to use this if needed during play?

Asked 4 years ago by brodysMOM.

• A:Answer Yes, but you should be aware that some of these may destroy your oculus. Look for the power bats that support auto-shut off when overcharges, over voltage overloading occurs short circut.

  Answered 3 years ago by Jixter21Verified Purchase

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Q: QuestionWhat comes in the box?

Asked 3 years ago by Gavin.

• A:Answer The actual power battery and the usb “C” cord. One side if the cord is an “L” connecter.

  Answered 3 years ago by Jixter21Verified Purchase

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